Global Contract & Order Management Specialist

S&P Global, Inc.; Islamabad; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Family Friendly Perks

Job summary

S&P Global Energy is seeking a Contract Commercial Support Specialist to ensure accurate contract data entry into CPQ, manage global orders—including new, amended, and renewal contracts—and track case statuses from deal creation to fulfillment.

You will collaborate with Sales and other departments to resolve client inquiries, support audits, and maintain documentation, ensuring adherence to CPQ procedures, business SLAs, and pricing and legal standards while driving process improvements.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field.
• Proven experience in contract management and order processing
• Demonstrated proficiency in accurate data entry within CPQ systems or similar platforms
• Excellent English communication skills, both written and spoken
• Strong analytical skills with ability to track case statuses and ensure smooth transaction processing

Responsibilities

• Perform contract data entry into CPQ deals.
• Manage all global orders, including new orders, amendments, and renewals, with an emphasis on Global Majors, Strategic Customers, Large Regional Customers, and highly complex orders requiring resolution.
• Track the status of cases to ensure smooth transaction processing from deal creation through fulfillment and invoicing.
• Monitor escalations from various stakeholders, including Sales, Client Services, and other teams. Gather responses and clarifications from all relevant teams to ensure prompt case resolution.
• Assist Sales with client inquiries regarding products, billing, account and contract status, address changes, cancellation requests, rebill requests, and other related matters.
• Provide a high level of contract management support to the sales organization. Regularly attend BPM meetings and report deal and case statuses for key accounts both verbally and in writing, as needed.
• Ensure 100% adherence to the CPQ ecosystem and all service procedures that provide business partners with comprehensive, actionable, and solution-oriented metrics.
• Meet or exceed business SLAs and process requirements through effective prioritization, timely issue resolution, and adherence to established guidelines.
• Collaborate across the S&P Global Energy organization to resolve sales contract management issues in a timely manner.
• Contribute to the review, enhancement, and updating of departmental processes and workflows.
• Document all activities, communications, and case management progress within CPQ.
• Provide information and documentation as required for audits.

Skills

Operational Management

Performance Improvement

Data Entry Proficiency

Order Management

Case Tracking and Resolution

Communication Skills

Problem-Solving

Attention to Detail

Adherence to Procedures

Collaboration Skills

Audit Preparedness

Adaptability

Education

Bachelor's degree in Finance, Accounting, Business, or related field

Tools

CPQ systems

Job description

S&P Global Energy is seeking a Contract Commercial Support Specialist to ensure accurate contract data entry into CPQ, manage global orders—including new, amended, and renewal contracts—and track case statuses from deal creation to fulfillment.

You will collaborate with Sales and other departments to resolve client inquiries, support audits, and maintain documentation, ensuring adherence to CPQ procedures, business SLAs, and pricing and legal standards while driving process improvements.