Global 24x7 Incident & Service Management Lead

Mashreq; Karachi Division; Sur place; PKR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Mashreq is seeking an Incident Manager within our 24x7 Service Management unit to oversee ITIL-based incident handling, classification and escalation across multiple tech stacks and locations. You will work with technology teams and business stakeholders to drive faster incident resolution and maintain data quality.

This role focuses on incident governance, driving process improvements, simplifying controls and ensuring clear, timely communications.

Qualifications

• ITIL knowledge or IT service management awareness

Responsabilités

• Oversee ITIL-based incident handling, classification and escalation in a 24x7 environment across multiple tech stacks and locations.
• Coordinate with technology teams and business stakeholders to drive faster incident resolution and maintain data quality.

Description du poste

Mashreq is seeking an Incident Manager within our 24x7 Service Management unit to oversee ITIL-based incident handling, classification and escalation across multiple tech stacks and locations. You will work with technology teams and business stakeholders to drive faster incident resolution and maintain data quality.

This role focuses on incident governance, driving process improvements, simplifying controls and ensuring clear, timely communications.