Final Expense Verifiers

HAT Informatics; Sargodha; Hybrid; PKR 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

On-site & Remote work

Growth opportunities

International campaign team

Job summary

HAT Informatics in Sargodha, Pakistan is seeking an experienced Call Verifier to handle inbound/outbound calls for US Final Expense campaigns. You will verify customer information, assess medical and financial qualification, and maintain accurate records.

This on-site and remote role requires strong English communication and attention to detail. Join a professional team with growth opportunities, performance-based incentives, and a collaborative environment supporting international campaigns.

Qualifications

• Minimum 1–2 years of proven experience in Final Expense verification.
• Excellent English communication and listening skills.
• Experience with US-based campaigns and call flows.
• Familiarity with CRM systems and dialers.
• Ability to work independently with high accuracy.

Responsibilities

• Handle inbound and outbound calls for US-based Final Expense insurance campaigns.
• Verify customer information, personal details, and insurance-related information accurately.
• Conduct medical and financial qualification by asking relevant questions according to the approved campaign script.
• Build rapport with potential customers and maintain professional communication throughout verification calls.
• Ensure customers understand the purpose of the verification process and willingly confirm the information provided.
• Review customer responses for accuracy, consistency, and completeness before approving a transfer.
• Follow campaign guidelines, verification procedures, and applicable compliance requirements.
• Transfer qualified and verified calls smoothly to the sales closers for further processing.
• Identify incomplete, inaccurate, or unqualified leads and record the appropriate call disposition.
• Maintain accurate customer records, call notes, and dispositions in the CRM or dialer system.
• Coordinate with closers, quality assurance staff, and management to maintain verification standards.
• Consistently meet daily performance, quality, and verification targets.

Skills

Final Expense verification

CRM systems

Call center operations

English communication

Tools

Dialer systems

Job description

Company: HAT Informatics

Location: Sargodha, Punjab, Pakistan

Employment Type: Full-Time

Work Mode: On-Site & Remote

Salary: Competitive Salary Package + Performance-Based Incentives

Responsibilities

• Handle inbound and outbound calls for US-based Final Expense insurance campaigns.
• Verify customer information, personal details, and insurance-related information accurately.
• Conduct medical and financial qualification by asking relevant questions according to the approved campaign script.
• Build rapport with potential customers and maintain professional communication throughout verification calls.
• Ensure customers understand the purpose of the verification process and willingly confirm the information provided.
• Review customer responses for accuracy, consistency, and completeness before approving a transfer.
• Follow campaign guidelines, verification procedures, and applicable compliance requirements.
• Transfer qualified and verified calls smoothly to the sales closers for further processing.
• Identify incomplete, inaccurate, or unqualified leads and record the appropriate call disposition.
• Maintain accurate customer records, call notes, and dispositions in the CRM or dialer system.
• Coordinate with closers, quality assurance staff, and management to maintain verification standards.
• Consistently meet daily performance, quality, and verification targets.

Qualifications & Requirements

• Mandatory: Minimum 1–2 years of proven experience in Final Expense verification.
• Candidates without relevant Final Expense campaign experience will NOT be considered eligible.
• Strong understanding of Final Expense insurance campaigns, verification procedures, and call flow.
• Excellent English communication and listening skills.
• Ability to confidently handle US-based customers and maintain professional conversations.
• Good understanding of medical and financial qualification procedures.
• Familiarity with CRM systems, dialers, and call center operations.
• Ability to work independently while maintaining accuracy and productivity.
• Strong attention to detail, punctuality, and professional work ethics.

What We Offer

• Competitive salary packages based on experience and performance.
• Attractive performance-based incentives.
• Both On-Site and Remote working opportunities.
• Professional and growth-oriented working environment.
• Opportunity to work with an experienced international campaign team.