Final Expense Verification Specialist – Hybrid

HAT Informatics; Sargodha; Híbrido; PKR 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based incentives

On-site & Remote work

Growth opportunities

International campaign team

Descripción de la vacante

HAT Informatics in Sargodha, Pakistan is seeking an experienced Call Verifier to handle inbound/outbound calls for US Final Expense campaigns. You will verify customer information, assess medical and financial qualification, and maintain accurate records.

This on-site and remote role requires strong English communication and attention to detail. Join a professional team with growth opportunities, performance-based incentives, and a collaborative environment supporting international campaigns.

Formación

• Minimum 1–2 years of proven experience in Final Expense verification.
• Excellent English communication and listening skills.
• Experience with US-based campaigns and call flows.
• Familiarity with CRM systems and dialers.
• Ability to work independently with high accuracy.

Responsabilidades

• Handle inbound and outbound calls for US-based Final Expense insurance campaigns.
• Verify customer information, personal details, and insurance-related information accurately.
• Conduct medical and financial qualification by asking relevant questions according to the approved campaign script.
• Build rapport with potential customers and maintain professional communication throughout verification calls.
• Ensure customers understand the purpose of the verification process and willingly confirm the information provided.
• Review customer responses for accuracy, consistency, and completeness before approving a transfer.
• Follow campaign guidelines, verification procedures, and applicable compliance requirements.
• Transfer qualified and verified calls smoothly to the sales closers for further processing.
• Identify incomplete, inaccurate, or unqualified leads and record the appropriate call disposition.
• Maintain accurate customer records, call notes, and dispositions in the CRM or dialer system.
• Coordinate with closers, quality assurance staff, and management to maintain verification standards.
• Consistently meet daily performance, quality, and verification targets.

Conocimientos

Final Expense verification

CRM systems

Call center operations

English communication

Herramientas

Dialer systems

Descripción del empleo

HAT Informatics in Sargodha, Pakistan is seeking an experienced Call Verifier to handle inbound/outbound calls for US Final Expense campaigns. You will verify customer information, assess medical and financial qualification, and maintain accurate records.

This on-site and remote role requires strong English communication and attention to detail. Join a professional team with growth opportunities, performance-based incentives, and a collaborative environment supporting international campaigns.