Field Supervisor - Pharma

ibex. Pakistan; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

ibex. Pakistan is seeking an experienced Healthcare Educator Lead to drive patient education initiatives in diabetes and obesity care.

The role manages a team of Healthcare Educators, ensuring consistent counselling, education delivery, and timely follow-up across pharmacies and clinics. Responsibilities include coaching the team, conducting field visits, tracking KPIs, maintaining records, and coordinating with stakeholders to optimize project execution while ensuring privacy, safety, and

Qualifications

• Bachelor's/Master's degree or Pharm-D in a relevant healthcare field.
• 0–2 years of experience in healthcare, patient education, nutrition, pharmacy, or related areas.
• Knowledge of diabetes, obesity, and lifestyle management.

Responsibilities

• Lead, coordinate, and coach team to ensure consistent, high-quality patient education and counselling.
• Monitor diabetes and obesity education, screening, assessments, documentation, follow-ups, and product/device demonstrations.
• Conduct regular field visits to pharmacies and clinics to monitor team performance, service quality, compliance, and project execution.
• Track team KPIs, identify performance gaps, and provide timely feedback and support.
• Maintain accurate records and ensure timely daily reporting and submission of KPI-related data.
• Coordinate with the Project Lead and relevant stakeholders on project updates, operational requirements, and field challenges.
• Ensure compliance with SOPs, ethical standards, privacy, data protection, and safety reporting requirements.
• Support appropriate patient referrals to clinicians/specialists and immediately elevate pharmacovigilance incidents, adverse events, and product complaints.
• Travel across assigned locations as required and support continuous improvement of project execution.

Skills

Patient education

Team leadership

Communication

Documentation

Field visits

KPI tracking

Education

Healthcare degree

Job description

We are looking for an experienced Healthcare Educator Lead to support patient education and awareness initiatives within the healthcare and pharmaceutical industry, particularly for individuals living with diabetes and/or obesity. The role will lead and support a team of Healthcare Educators, ensuring consistent delivery of patient counselling, screening, education, product demonstrations, and follow-up activities across assigned pharmacies and clinics.

Job Responsibilities

• Lead, coordinate, and coach team to ensure consistent, high-quality patient education and counselling.
• Monitor diabetes and obesity education, screening, assessments, documentation, follow-ups, and product/device demonstrations.
• Conduct regular field visits to pharmacies and clinics to monitor team performance, service quality, compliance, and project execution.
• Track team KPIs, identify performance gaps, and provide timely feedback and support.
• Maintain accurate records and ensure timely daily reporting and submission of KPI-related data.
• Coordinate with the Project Lead and relevant stakeholders on project updates, operational requirements, and field challenges.
• Ensure compliance with SOPs, ethical standards, privacy, data protection, and safety reporting requirements.
• Support appropriate patient referrals to clinicians/specialists and immediately elevate pharmacovigilance incidents, adverse events, and product complaints.
• Travel across assigned locations as required and support continuous improvement of project execution.

Job Requirements

• Bachelor's/Master's degree or Pharm-D in a relevant healthcare field.
• 0–2 years of experience in healthcare, patient education, nutrition, pharmacy, or related areas.
• Patient counselling, disease awareness, or clinic/pharmacy experience is a plus.
• Knowledge of diabetes, obesity, and lifestyle management.
• Strong communication, coordination, documentation, and reporting skills.
• Proficiency in English and a local language.
• Comfortable using digital tools and educational resources.