Outbound Sales & Enrollment Specialist - Night Shift

ibex; Karachi Division; On-site; PKR 4,983,000 - 8,306,000; Full time

Job summary

Ibex. is hiring for an Outbound Sales & Enrollment Specialist to support a U.S.-based consumer campaign. This night-shift role in Karachi/Lahore requires excellent spoken English, strong outbound sales experience, and proven sales conversion and closing skills.

The position involves engaging with U.S.-based consumers, addressing objections, guiding enrollment, and managing leads through multiple follow-ups while delivering a professional customer experience.

Qualifications

• Excellent spoken English with a clear, natural American-style phone delivery.
• 1-2 years of outbound phone sales experience with U.S. consumers, meeting sales targets and converting leads into enrollments.
• Strong discovery, objection-handling, negotiation, and closing skills.
• Ability to confidently ask for a decision and guide next steps professionally.
• Proven ability to follow up with customers across multiple interactions and maintain CRM records.

Responsibilities

• Conduct outbound calls to U.S.-based consumer leads and introduce the client's services.
• Engage customers with clear, confident, and conversational communication.
• Understand customer interest, timing, budget concerns, and enrollment barriers through questioning and listening.
• Explain program details, pricing, billing terms, offers, and enrollment process using approved information.
• Handle sales objections and guide customers toward the appropriate next step to enroll.
• Apply effective sales and closing techniques to convert qualified leads into enrollments.
• Assist customers through registration and enrollment and coordinate handoffs when required.
• Manage leads, scheduled callbacks, follow-ups, and open opportunities; maintain records in CRM.

Job description

Ibex. is hiring for one of its clients for an Outbound Sales & Enrollment Specialist to support a U.S.-based consumer campaign. This is a night-shift position based in Karachi/Lahore and requires excellent spoken English, strong outbound sales experience, and proven sales conversion and closing skills.

Position Overview:

We are looking for an experienced outbound sales professional to engage with U.S.-based consumers, understand their needs, address commercial objections, and guide interested customers through the enrollment process.

The ideal candidate should have excellent English communication skills, be confident in customer conversations, demonstrate strong objection-handling and closing abilities, and be comfortable managing leads through multiple follow-ups while delivering a professional customer experience.

Key Responsibilities:

• Conduct outbound calls to assigned U.S.-based consumer leads and professionally introduce the client's services.
• Engage customers through clear, confident, and conversational communication.
• Understand customer interest, timing, budget concerns, and enrollment barriers through thoughtful questioning and active listening.
• Clearly and accurately explain program details, pricing, billing terms, available offers, and the enrollment process using approved information.
• Handle sales objections related to price, trust, convenience, and timing while confidently guiding customers toward the appropriate next step.
• Apply effective sales and closing techniques to convert qualified leads into successful enrollments.
• Assist interested customers throughout the registration and enrollment process and coordinate appropriate handoffs when required.
• Manage assigned leads, scheduled callbacks, follow-ups, and open opportunities effectively.
• Maintain accurate and updated customer records in the CRM, including call outcomes, objections, next actions, callback schedules, and contact preferences.
• Refer any clinical or treatment-related questions to the appropriate team, as this is a nonclinical sales and enrollment role and does not involve providing medical advice.
• Participate in call reviews and coaching sessions, apply feedback, and continuously improve sales performance and customer experience.
• Maintain professionalism and confidentiality while handling customer information.

Required Qualifications:

• Excellent spoken English is mandatory, with a clear, natural American-style phone delivery, strong listening skills, and the ability to explain information without sounding scripted.
• Minimum 1-2 years of outbound phone sales experience with U.S. consumers, with demonstrated experience in meeting sales targets and converting leads into completed sales or enrollments.
• Strong discovery, objection-handling, negotiation, and closing skills.
• Ability to confidently ask for a decision or appropriate next step while maintaining a professional and customer-focused approach.
• Demonstrated ability to effectively follow up with customers across multiple interactions.
• Confidence in using CRM systems and calling platforms while maintaining accurate customer records and notes.
• Ability to clearly and accurately explain pricing, discounts, billing terms, and recurring charges.
• Dependable availability to work night shifts aligned with U.S. campaign hours.
• Strong professionalism, reliability, sound judgment, and responsiveness to coaching and feedback.
• Ability to handle confidential customer information responsibly.

Preferred Qualifications:

• Previous experience in telehealth, healthcare enrollment, weight management, wellness, or another sensitive consumer service is preferred.
• Experience in subscription sales, self-pay services, lead reactivation, or structured U.S. sales campaigns is an advantage.
• Familiarity with GLP-1 terminology is helpful.
• Strong transferable sales and conversion experience will be valued over a specific educational background.