Field Dispatch Coordinator

Zones IT Solutions; Islamabad; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Life insurance

Health insurance (optional)

Retirement benefits

Voluntary Pension Scheme

Complimentary meals

In-house gym access

Job summary

Zones IT Solutions is seeking a Field Dispatch Coordinator in Islamabad to oversee efficient field work, onboarding of technicians, and quality assurance across projects. You will collaborate with the Project Management Office to develop manuals and processes, ensuring clear scope, timelines, and escalation paths.

Strong communication and customer service skills are essential. The role requires a Bachelor’s degree in IT/Business Administration and 5+ years of experience with PC systems, LAN/WAN,

Qualifications

• Bachelor’s degree in IT/Business Administration or related field.
• 5+ years’ experience with PC systems, peripherals, software and OS.
• Strong interpersonal and customer service skills.
• Ability to adapt to working off-hours and weekends.

Responsibilities

• Coordinate field work to ensure efficient and accurate delivery of Zones services.
• Prepare project manuals with topics like contact info, escalation procedures, scope of services, installation scripts and processes, schedules and teams.
• Provide onboarding, training and support for Field Technicians.
• Perform quality assurance checks and assessments to ensure complete scope of services per SOW.
• Be available for escalations and act as a technical support resource.

Skills

PC systems

LAN/WAN connectivity

Customer service

Communication

Task prioritization

Adaptability

Education

Bachelor’s degree in IT/Business Administration

Tools

ServiceNow

ITSM tools

Job description

Company Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently & accurately. You will provide consistency in customer deliverables by training & onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.

What You Will Do As The Field Dispatch Coordinator

Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
• Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
• Contact information
• Escalation procedures
• Scope of services
• Installation scripts and processes
• Schedules and teams
• Locations and maps
• Site completion checklists
• Provide onboarding, training, and support for Field Technicians
• Perform quality assurance checks and team assessments to ensure:
• Performance of the complete scope of services as outlined in the SOW
• Installation scripts and processes are completed, meeting client directed specifications
• Be available for all escalations and questions as a dedicated technical support resource
• Route and manage subcontractor work orders
• Collect and validate appropriate deliverables upon completion for delivery to project manager

Education / Certification

Bachelor’s degree in IT/Business Administration or any other related field

Required Experience

• 5+ years’ experience with PC systems, related peripherals, common software programs, and Operating Systems
• Thorough understanding of the connectivity of devices to LAN and WAN
• Candidates must possess the ability and willingness to adapt to working off-hours, weekends a without prior notification
• Strong interpersonal and customer service skills
• Ability to communicate internally and externally on all levels and through all mediums.
• Experience and success in working with various delivery organizations to achieve deliverables
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work and adapt to change in a fast-paced environment
• Excellent written and verbal communication skills
• Voice and Data cabling experience (Installation, termination, testing)

Preferred

• Experience with Service Desk and ITSM tool suite
• Concepts of networking fundamentals
• FTMA operations and field dispatch coordination experience
• Experience with Service Now
• Resource supervisory experience

Benefits

Zones offers a comprehensive Benefits package.

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)