Executive Business Automation

PTCL.Official; Islamabad; Hybrid; PKR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

6-month maternity leave

30-day paternity leave

Hybrid work model

Job summary

PTCL is seeking a professional to identify and automate manual processes within the Customer Operations function to boost efficiency and productivity. The role focuses on leveraging automation to streamline routine tasks and speed up service delivery.

Key responsibilities include driving automation, building and maintaining web-based applications, and ensuring high-quality software through debugging and performance monitoring.

Qualifications

• BS CS (Hons.)
• High level of Business Understanding

Responsibilities

• Drive automation of manual processes and workflows to enhance productivity, operational efficiency, and workload optimization.
• Develop, enhance, and maintain web-based applications by implementing functional modifications and continuous improvements.
• Identify and resolve software defects and development issues to ensure reliable, high-quality products and applications.
• Monitor application performance, identify quality issues, conduct technical troubleshooting, and prepare relevant reports.
• Establish and maintain development standards and best practices to ensure consistent and seamless software delivery.
• Evaluate and implement new frameworks and technology platforms to enhance application capabilities and development efficiency.

Skills

High level of Business Understanding

Education

BS CS (Hons.)

Job description

ARE YOU READY TO JOIN PTCL?

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability

PTCL Vision & Values:

With a clear vision to become the largest technology player driving the digital transformation of Pakistan, PTCL is guided by a set of our unified core values:

• Be Resilient
• Think Big,
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible for identifying and automating manual processes within the Customer Operations function to enhance operational efficiency, improve workflow productivity, and increase overall process throughput. The role focuses on leveraging automation to streamline routine activities, reduce manual effort, and enable faster and more effective service delivery.

Key Responsibilities:

• Drive automation of manual processes and workflows to enhance productivity, operational efficiency, and workload optimization.
• Develop, enhance, and maintain web-based applications by implementing functional modifications and continuous improvements.
• Identify and resolve software defects and development issues to ensure reliable, high-quality products and applications.
• Monitor application performance, identify quality issues, conduct technical troubleshooting, and prepare relevant reports.
• Establish and maintain development standards and best practices to ensure consistent and seamless software delivery.
• Evaluate and implement new frameworks and technology platforms to enhance application capabilities and development efficiency.

Qualification:

• BS CS (Hons.)
• High level of Business Understanding

• PTCL family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.