English Language QA & Coaching Specialist

Translation Empire; Saddar; On-site; PKR 670,000 - 1,339,000; Full time

Benefits offered by this job

Health Insurance

Annual leaves

Learning and Career Development

Job summary

Translation Empire seeks a Language Assessor to conduct English language assessments for new and existing staff, coordinating in-house and external interviews. You will QA transcribed files and develop auto-scored evaluations to ensure clear communication across teams.

You will deliver UK culture–specific training, coach pronunciation, vocabulary, and grammar, and monitor daily call quality to uphold service standards across customer interactions.

Qualifications

• Graduate degree in English or related field with language testing focus.
• 4–5 years English teaching experience, IELTS/PTE or Cambridge exams preferred.
• IELTS/CEFR/PTE certificates and British Council experience preferred.
• Experience coaching on accent and grammar is a plus.

Responsibilities

• Conduct English language assessments for new and existing employees.
• Daily call quality monitoring of all staff: 1–5 calls per day.
• Coach staff in spoken English, pronunciation, and vocabulary.
• Delivery of UK culture-specific customer service training.
• QA of transcribed files and language assessment transcripts.
• Develop and maintain auto-scored language proficiency assessments.

Skills

Pronunciation coaching

Vocabulary improvement

Written and spoken English

UK English dialect familiarity

Team player

Education

Master's or PhD in English Literature or Applied Linguistics

IELTS/PTE/TOEFL focus

IELTS/CEFR certification

Job description

Translation Empire seeks a Language Assessor to conduct English language assessments for new and existing staff, coordinating in-house and external interviews. You will QA transcribed files and develop auto-scored evaluations to ensure clear communication across teams.

You will deliver UK culture–specific training, coach pronunciation, vocabulary, and grammar, and monitor daily call quality to uphold service standards across customer interactions.