English Language Accessor & Trainer

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Health Insurance

Annual leaves

Learning and Career Development

Job summary

A leading translation and interpretation company seeks an experienced Call Quality Agent based in Rawalpindi. The ideal candidate will conduct English language assessments, monitor call quality, and provide coaching to staff. Required qualifications include a graduate degree, 4-5 years of teaching experience, and strong English proficiency. The role offers health insurance, annual leaves, and career development opportunities.

Qualifications

• At least 4-5 years of experience in English Teaching, preferably IELTS/PTE or Cambridge English Exams.
• Experience in coaching on accent and grammar is an advantage.
• Relevant national and international experience is a definite plus.

Responsibilities

• Conduct English language assessments for new and existing employees.
• Monitor daily call quality and mentor staff to improve their English.
• Develop and manage auto-scored English language proficiency assessments.
• Provide UK culture-focused customer service training and CPD in English language skills.
• QA of transcribed files and development of auto-scored English proficiency assessments.

Skills

Proficient written and spoken skills in English language

Familiar with UK English Language dialect

Dedicated to assigned tasks and quick learner

Team player and solution provider

Education

Graduate Degree in English Literature/Applied Linguistics/Educational Linguistics/Psychology

IELTS/PTE/TOEFL certification

Job description

Overview

UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for experienced Call Quality Agent with exceptional communication skills in English, for our office based in DHA1, Sector F, Rawalpindi.

Timings: 10 AM – 7 PM | Location: DHA1, Sector F, Rawalpindi

Responsibilities

• A Language Assessor would be primarily responsible for conducting English language assessments (Conducting and Coordinating for New and Existing Employees, including those whom we interview) (In House and 3rd Party External).
• Daily Call Quality Monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery.
• Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.
• Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of Customer Services Training and English Language Skills to upskill employee’s standard of English.
• Language Assessors will be responsible for QA of the Transcribed files.
• Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

Qualifications

• Graduate Degree (Master/PhD) in English Literature/Applied Linguistics/Educational Linguistics/Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.
• Have at least 4–5 years of experience in English Teaching, preferably IELTS/PTE or Cambridge English Exams.
• IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience.
• Experience in coaching on accent and grammar is an advantage.
• Relevant national and international experience is a definite plus.

Skills

• Proficient written and spoken skills in English language.
• Familiar with UK English Language dialect.
• Dedicated to assigned tasks, quick learner, team player as well as solid individual contributor, solution provider.
• Flexible and prepared to pursue goals through teamwork.

Benefits

• Health Insurance, Annual leaves.
• Learning and Career Development.

Salary: Market comp