Call Quality Agent

Translation Empire Ltd

Rawalpindi Cantonment

On-site

PKR 670,000 - 1,004,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Learning and Career Development

Job summary

A Language Assessor at a leading company in Rawalpindi is responsible for conducting language assessments and monitoring quality. The role requires a Master's or PhD in English Literature or related fields and significant experience in English teaching, particularly in exam contexts. The ideal candidate will have strong English skills, familiarity with UK dialect, and experience in coaching. Benefits include health insurance and career development opportunities.

Qualifications

At least 4-5 years of experience in English Teaching, preferably in IELTS/PTE or Cambridge English Exams.
IELTS/CEFR certification, PTE, Language certificate, Oxford English Test, and British Council experience is essential.],
job_responsibilities_description':['Conduct English language assessments for new and existing employees.','Perform daily call quality monitoring of all employees.','Coaching and mentoring staff to improve their English language skills.','Provide customer services training specific to UK culture.','QA of transcribed files.','Develop and manage auto-scored English language proficiency assessments.'],
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h3>Responsibilities</h3><ul><li>A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In House and 3rd Party External).</li><li>Daily Call Quality Monitoring of all employees [1-5 calls a day]. The assessor will work as a team member contributing to quality service delivery</li><li>Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.</li><li>Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of customer Services Training and English Language Skills to upskill employee’s standard of English.</li><li>Language Assessors will be responsible for QA of the Transcribed files.</li><li>Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure
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extraction of qualified candidates to join the team. All applicants will be screened on their qualifications and relevant experience. If you possess the above qualifications, please submit your resume for consideration. We look forward to hearing from you. Thank you in advance, the Management Team.
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Responsibilities

Conduct English language assessments for new and existing employees
Perform daily call quality monitoring of all employees
Coaching and mentoring staff to improve their English language skills
Provide customer services training specific to UK culture
QA of transcribed files
Develop and manage auto-scored English language proficiency assessments

Skills

Proficient written and spoken skills in English language

Familiar with UK English Language dialect

Dedicated to assigned tasks, quick learner, team player

Flexible and prepared to pursue goals through teamwork

Education

Graduate Degree (Master/Phd) in English Literature/Applied Linguistics

IELTS/PTE/TOEFL certification

Educational psychology/linguistics background

Job description

Responsibilities

A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview](In House and 3rd Party External).
Daily Call Quality Monitoring of all employees [1-5 calls a day]. The assessor will work as a team member contributing to quality service delivery
Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.
Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of customer Services Training and English Language Skills to upskill employee’s standard of English.
Language Assessors will be responsible for QA of the Transcribed files.
Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

Qualification

Graduate Degree (Master/Phd) in English Literature/ Applied Linguistic, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.
Have at least 4–5-year experience in English Teaching preferably in IELTS/PTE or Cambridge English Exams is a must.
Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must.
Experience in coaching on accent and grammar is an advantage.
Relevant National and international experience is a definite plus.

Skills Required

Proficient written and spoken skills in English language.
Familiar with UK English Language dialect.
Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.
Flexible and prepared to pursue goals through teamwork.

Benefits