Embedded Hardware QA & Field Support Engineer

AIO; Islamabad; On-site; PKR 1,786,000 - 2,678,000; Full time

Job summary

AIO is seeking a Hardware Test & Support Engineer to validate the reliability of our AI-powered embedded devices and to serve as the primary technical contact for restaurant deployments. You will work hands-on with hardware prototypes, diagnose PCB issues, and help non-technical staff resolve field problems quickly and confidently.

You will report to the Senior Hardware Test Engineer and collaborate with hardware, firmware, and operations teams to improve product quality and support efficient

Qualifications

• Bachelor's degree in electrical or electronics engineering is required.
• 0–2 years of experience in hardware testing, validation, or related role.
• Solid foundation in electronics, circuits, PCB design concepts, and embedded systems.

Responsibilities

• Hardware Testing: perform functional, performance, and stress testing on devices and PCB assemblies.
• Diagnose PCB-level faults using test equipment such as oscilloscopes and multimeters.
• Build data pipelines to collect and visualize test results and quality metrics.
• Field Support: triage and resolve or escalate tickets from non-technical teams at live deployments.
• Guide non-technical staff through on-site troubleshooting with clear instructions.
• Maintain knowledge base of known issues and resolutions.

Skills

Electrical engineering

PCB debugging

Data analytics basics

Clear written communications

Ticketing systems (Jira)

Cross-functional collaboration

Education

Bachelor's degree in Electrical Engineering

Tools

Jira

Oscilloscope

Job description

AIO is seeking a Hardware Test & Support Engineer to validate the reliability of our AI-powered embedded devices and to serve as the primary technical contact for restaurant deployments. You will work hands-on with hardware prototypes, diagnose PCB issues, and help non-technical staff resolve field problems quickly and confidently.

You will report to the Senior Hardware Test Engineer and collaborate with hardware, firmware, and operations teams to improve product quality and support efficient