Ecommerce Orders & Support Specialist

SAMEER SAIN; Karachi Division; On-site; PKR 446,400 - 669,600; Full time

Benefits offered by this job

Communication allowance

Gratuity

Incentive bonus

Job summary

SAMEER SAIN, a luxury menswear store in Karachi, seeks an Online Orders & Customer Support Executive to enhance customer service and manage online orders. You will handle inquiries, coordinate with logistics, and maintain records to ensure a smooth shopping experience.

The ideal candidate has experience in e-commerce support, strong communication skills in English and Urdu, and is customer-focused. Join us for a rewarding role with benefits including communication allowances and incentive bonuses.

Qualifications

• Proven experience handling online orders and customer support for e-commerce or retail brands.
• Strong written and verbal communication in English and Urdu.
• Familiarity with order management or CRM systems.

Responsibilities

• Process online orders from confirmation through dispatch.
• Respond to customer inquiries via phone, chat, and messaging platforms.
• Maintain accurate order and customer records in the CRM/e-commerce system.

Skills

Handling online orders

Customer support experience

Strong communication skills

Problem-solving skills

Basic computer skills

Job description

SAMEER SAIN, a luxury menswear store in Karachi, seeks an Online Orders & Customer Support Executive to enhance customer service and manage online orders. You will handle inquiries, coordinate with logistics, and maintain records to ensure a smooth shopping experience.

The ideal candidate has experience in e-commerce support, strong communication skills in English and Urdu, and is customer-focused. Join us for a rewarding role with benefits including communication allowances and incentive bonuses.