Domestic Customer Support Specialist | Shift-Flexible CX

ibex. Pakistan; Karachi Division; On-site; PKR 334,800 - 502,200; Full time

Job summary

ibex. Pakistan is seeking a Customer Support Executive to join its dynamic Operations department. The ideal candidate will excel in providing customer-centric solutions through effective communication and problem-solving skills. This role is perfect for those looking to build a career in customer experience within a leading organization, offering a full-time position with opportunities for growth.

Qualifications

• Experience in customer support preferred.
• Flexibility to work in shifts.
• Ability to communicate technical information simply.

Responsibilities

• Respond to customer inquiries and complaints professionally.
• Maintain records of customer interactions and transactions.
• Follow up on customers’ requests for First Contact Resolution.

Skills

Customer service focus

Problem-solving

Communication

Collaboration

Education

Intermediate or above

Tools

MS Office

Job description

ibex. Pakistan is seeking a Customer Support Executive to join its dynamic Operations department. The ideal candidate will excel in providing customer-centric solutions through effective communication and problem-solving skills. This role is perfect for those looking to build a career in customer experience within a leading organization, offering a full-time position with opportunities for growth.