Delivery Director
10Pearls, LLC
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Job summary
10Pearls, LLC is seeking a Delivery Director to lead a portfolio of client engagements, aligning delivery, product, and engineering leadership to achieve superior outcomes. You will partner with Engagement Leads to ensure delivery excellence, manage risks, and drive AI-native practices across programs.
The role requires deep expertise in software delivery, portfolio governance, and senior stakeholder management, with a focus on growth, profitability, and scaled delivery across global
Qualifications
- 12+ years in software delivery or technology leadership.
- Proven experience managing multiple client engagements or portfolios.
- Experience leading large cross-functional teams and developing senior leaders.
- Experience with commercial performance, budgeting, and client relationships.
Responsibilities
- Own delivery, operational and commercial success of a client portfolio.
- Drive portfolio health with quality, predictability and outcomes.
- Manage cross-engagement priorities, resources and dependencies.
- Establish governance, rhythms, and delivery standards.
- Coach Engagement Leads and develop leadership across delivery.
- Build executive relationships and pursue account growth.
- Drive AI adoption and governance across engagements.
- Identify risks and lead mitigation and escalation when needed.
Skills
Education
Job description
10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, transformative digital products that leverage emerging technologies. 10Pearls' clients include Global 2000 enterprises, high growth mid-size businesses, and some of the most exciting start-ups from industries like healthcare, fintech, energy, education, real estate, retail, and hi-tech. Headquartered in the Washington DC metro area, 10Pearls has product engineering and software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.
The Delivery Director is a senior portfolio leadership role responsible for the overall health, growth, and successful delivery of a portfolio of client engagements. This role brings together delivery, product, and engineering leadership into a single, discipline-neutral position. The Delivery Director partners with Engagement Leads to ensure delivery excellence, drive business growth, manage portfolio risks, and establish AI-native ways of working across engagements. They serve as the primary escalation point between client engagements and executive leadership while ensuring strong commercial, operational, and customer outcomes.
- Own the delivery, operational, and commercial success of a portfolio of client engagements.
- Drive portfolio health by ensuring quality, predictability, customer satisfaction, and business outcomes.
- Manage cross-engagement priorities, resource allocation, and dependency management.
- Establish operating rhythms and governance mechanisms to support high-performing delivery teams.
- Coach, mentor, and develop Engagement Leads.
- Build leadership capability and support succession planning across the delivery organization.
- Drive talent management, staffing strategies, performance management, and technical hiring decisions.
- Foster a culture of accountability, collaboration, continuous learning, and excellence.
- Translate organizational and regional strategy into portfolio execution plans.
- Build and maintain executive-level client and stakeholder relationships.
- Identify opportunities for account growth, operational improvements, and increased business value.
- Partner with leadership teams on strategic initiatives and portfolio expansion opportunities.
- Establish and continuously improve delivery standards, governance frameworks, and operational processes.
- Promote engineering excellence, quality assurance, scalability, and maintainability across engagements.
- Use delivery metrics and data-driven insights to improve predictability and performance.
- Balance delivery speed, quality, technical debt, and customer expectations.
- Proactively identify and mitigate delivery, technical, commercial, and organizational risks.
- Lead intervention efforts for at-risk engagements and major escalations.
- Ensure effective governance, reviews, controls, and portfolio visibility.
- Provide timely escalation, recovery plans, and strategic recommendations to executive leadership.
- Drive AI adoption across delivery, engineering, and operational workflows.
- Leverage AI for portfolio reporting, forecasting, resource planning, and decision-making.
- Promote automation, workflow optimization, and agentic tooling across engagements.
- Establish governance practices for secure, responsible, and effective AI usage.
- Measure and enhance the business impact of AI-enabled delivery practices.
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, Business Administration, or a related field.
- Master's degree is preferred.
- 12+ years of experience in software delivery, engineering, product, or technology leadership roles.
- Proven experience managing multiple client engagements, programs, or portfolios.
- Demonstrated success leading large cross-functional teams and developing senior leaders.
- Experience managing commercial performance, resource planning, budgeting, and client relationships.
- Prior experience in an Engagement Lead, Delivery Lead, Engineering Leader, Program Manager, or equivalent leadership role is highly preferred.
- Strong understanding of software delivery methodologies, engineering practices, and Agile frameworks.
- Ability to manage complex portfolios across multiple clients and delivery teams.
- Expertise in risk management, governance, escalation handling, and operational excellence.
- Excellent stakeholder management and executive communication skills.
- Strong commercial acumen with experience driving account growth and profitability.
- Ability to translate business strategy into measurable delivery outcomes.
- Experience utilizing AI tools and platforms to improve delivery operations, reporting, and decision-making.
- Strong analytical, problem-solving, and decision-making capabilities.
- Proven ability to lead through influence, build high-performing teams, and drive organizational change.
- Portfolio Leadership
- Leadership & Capability Building
- Business & Strategic Leadership
- Delivery Excellence
- Risk & Governance
- AI-Native Leadership
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