Deputy Manager Salesforce

The Citizens Foundation; Karachi Division; On-site; PKR 1,000,000 - 2,000,000; Full time

Job summary

The Citizens Foundation is seeking a Salesforce Administrator to manage day-to-day configuration, support, and improvements of our Salesforce platform across all country partners. You will drive user adoption, data integrity, and partner collaboration to deliver scalable solutions.

Responsibilities include user management, security, customization, automation, data handling, reporting, governance, and training. A Bachelor's degree and 3–5 years of relevant experience are required.

Qualifications

• Bachelor's degree required.
• 3–5 years of experience in a similar Salesforce admin role.
• Proficient with Microsoft Office and Salesforce.
• Strong understanding of security, sharing, and governance in Salesforce.
• Experience with Apex and Visualforce is a plus.
• Good communication and facilitation skills; capable of promoting user adoption.

Responsibilities

• Administer Salesforce across multiple country partner orgs.
• Manage user accounts, profiles, permission sets, roles and sharing rules.
• Configure and customize objects, fields, layouts, and record types.
• Develop and maintain automation using Flow, approvals, and workflow rules.
• Handle data imports/exports and ensure data quality and backups.
• Create reports and dashboards and monitor usage/adoption.
• Manage sandboxes, deployments, and system changes; support releases.
• Create user documentation and train stakeholders to maximize platform utilization.

Skills

Salesforce

Apex

Visualforce

Security & Sharing

User support

Data management

Reporting & analytics

Communication

Change management

Team leadership

Education

Bachelor's Degree

Tools

Microsoft Office

Salesforce

AppExchange

Job description

The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. This role is crucial for maximizing user adoption, ensuring data integrity, and partnering with stakeholders to develop and implement solutions that drive business success.

The incumbent will be responsible for managing Salesforce orgs across all TCF country partners, including, but not limited to, the following responsibilities:

User Management & Security:

• Create, manage, and deactivate user accounts.
• Configure Profiles and Permission Sets.
• Set up Roles and Sharing Rules.
• Enforce organization-wide security settings (e.g., OWD, password policies).
• Provide first-level user support and troubleshooting.

Configuration & Customization:

• Create and modify Custom Objects and Fields.
• Design and update Page Layouts and Lightning Pages.
• Manage Record Types.
• Install, configure, and maintain AppExchange applications.

Business Process Automation:

• Develop and maintain automation using Flow Builder.
• Set up and manage Approval Processes.
• Manage existing Workflow Rules and Flows.

Data Management:

• Perform mass data imports and exports.
• Monitor and maintain data quality (de-duplication, cleansing, picklist values).
• Establish and manage data backup and archiving strategies.

Reporting & Analytics:

• Create and customize Reports.
• Design and maintain Dashboards for business monitoring.
• Analyze usage metrics and adoption rates.

System Maintenance & Governance:

• Manage sandboxes for testing and development.
• Manage system changes and deployments between environments.
• Monitor system health and performance.
• Test and prepare for Salesforce Releases.

Training & Stakeholder Collaboration:

• Gather and document business requirements.
• Develop user documentation and training materials.
• Promote user adoption of the platform.
• Ensure maximum utilization of the Salesforce products available to TCF

Required Skills

• Proficient in the use of Microsoft Office, Salesforce
• Knowledge of with Apex and Visualforce
• Good communication and facilitation skills
• Basic project management skills
• Good understanding of continuous improvement concepts
• Knowledge of change management and governance
• Dynamic thinking & problem-solving abilities
• A team player with leadership skills

Education

- Bachelor's Degree from a reputable institute.

Experience

3 - 5 years' experience in a similar role.