Customer Support Specialist, Private Platform (Financial Data)

FinTech Collective, LLC; Pakistan; Remote; PKR 14,396,000 - 21,595,000; Full time

Benefits offered by this job

Health benefits

401k matching

Pension plans

PTO

Gym subsidies

Education reimbursements

Recognition programs

Job summary

Octus is seeking a Customer Support Specialist to deliver exceptional service to clients via email, phone, and chat. You will handle account permissioning requests, inquiries, complaints, and technical issues with timely, accurate responses.

You'll work with cross-functional teams across Tech, Product Operations, Customer Success, and Data, gaining exposure to how the company functions daily while maintaining data security and client focus.

Qualifications

• Required Bachelor's degree in Business, Finance, Marketing, or related field.
• Minimum 2 years in customer operations or a related field.
• Strong communication, problem-solving and multitasking abilities.

Responsibilities

• Provide email, phone, and chat support for clients.
• Serve as primary contact for account permissioning requests and inquiries.
• Respond to inquiries promptly and accurately to ensure satisfaction.
• Collaborate with Tech, Product Operations, and Account Management to resolve issues.

Skills

Customer service

Communication

Problem-solving

Multitasking

Time management

Education

Bachelor's degree in Business/Finance/Marketing or related field

Job description

Octus is seeking a Customer Support Specialist to deliver exceptional service to clients via email, phone, and chat. You will handle account permissioning requests, inquiries, complaints, and technical issues with timely, accurate responses.

You'll work with cross-functional teams across Tech, Product Operations, Customer Success, and Data, gaining exposure to how the company functions daily while maintaining data security and client focus.