Customer Success Manager

Majestic Cookware; Gujranwala Division; On-site; PKR 70,000 - 100,000; Full time

Job summary

Majestic Cookware in Gujranwala is looking for a Customer Success Manager who will be the primary contact for customers, ensuring timely order fulfilment and managing post-delivery issues. The role involves collaborating with production and warehouse teams to meet customer expectations.

Ideal candidates should have over three years of experience in FMCG or manufacturing, strong communication skills in English and Urdu, and familiarity with inventory systems.

Qualifications

• 3+ years of customer-facing experience; B2B account handling preferred.
• Strong domain knowledge in production scheduling and quality assurance.
• Familiarity with inventory management and logistics coordination.

Responsibilities

• Serve as primary contact for assigned customers and manage order fulfilment.
• Coordinate with internal teams to prioritize and manage customer orders.
• Monitor inventory and shipment schedules to prevent stockouts.

Skills

Customer Relationship Management

Negotiation

Conflict Resolution

Problem Solving

Communication (English & Urdu)

Education

3+ years in FMCG, manufacturing or distribution

Tools

ERP systems

Excel

Job description

Job Description

Majestic Cookware, a consumer goods manufacturer in Gujranwala, is seeking an experienced Customer Success Manager to own customer relationships for cookware product lines. This on-site role connects production, quality assurance, warehousing and local distribution.

• Primary point of contact for assigned customers; ensure timely order fulfilment, accurate product delivery and resolution of post-delivery issues.
• Coordinate with production, quality control and packing teams to prioritize customer orders, communicate lead times, and manage expectations for custom or bulk requests.
• Monitor order status, inventory levels and shipment schedules; trigger internal actions to prevent stockouts or delayed deliveries.
• Own customer onboarding and handover processes, including product training, documentation of specifications and initial quality acceptance procedures.
• Investigate and resolve quality complaints by liaising with QA, documenting root causes and driving corrective actions.
• Manage order lifecycles, logistics coordination and stock control to meet customer SLAs.

Job Specification

• Experience: 3+ years customer-facing experience in FMCG, manufacturing or distribution; B2B account handling preferred.
• Domain knowledge: production scheduling, quality assurance processes, warehouse operations.
• Order & inventory: order lifecycle management, logistics coordination, stock control, monitor inventory levels and shipment schedules.
• Systems & tools: familiarity with ERP or inventory systems; competency with Excel for reporting and analysis.
• Customer skills: CRM, negotiation, expectation management, conflict resolution, onboarding.
• Communication: excellent verbal and written English and Urdu; able to create clear customer reports and internal action plans.
• Problem solving: root-cause analysis and implementing corrective actions with cross-functional teams.
• Organizational: ability to handle multiple accounts, prioritize urgent requests and maintain accurate documentation.