Customer Services Specialist

ibex; Karachi Division; On-site; PKR 1,015,560 - 1,216,440; Full time

Benefits offered by this job

Medical Insurance & OPD

Provident Fund with investment options

Leave Encashment

Annual leaves

On job training

Two days off in a week

Ergonomic furniture and infrastructure

Referral Rewards

Annual Increment

Conveyance facility

Loan facility

Employee Appreciation programs

Job summary

ibex is hiring a Technical Support Specialist in Karachi, Pakistan, to provide solutions to customers through phone interactions, assisting with technical claims and troubleshooting queries. Candidates should have O Levels or above and demonstrate excellent communication skills in English. The role involves maintaining high service standards, problem-solving, and explaining solutions in a clear manner. The position offers a salary up to Rs. 100,000/month and various perks including medical insurance and annual leave.

Qualifications

• O Levels/Intermediate or above.
• Excellent written and verbal English communication skills.
• Proficiency with MS Office, particularly Excel and Word.

Responsibilities

• Assist customers with the claim filing process via phone.
• Maintain high service levels, dealing with customers efficiently.
• Deliver exceptional customer experiences based on performance metrics.
• Provide accurate resolutions by troubleshooting customer products.
• Explain complex technical concepts in an easy-to-understand manner.

Skills

Excellent Written and Verbal English communication

Proficiency with MS Office (Excel, Word)

Critical Thinking

Time Management

Problem Solving

Education

O Levels/Intermediate or above

Job description

Overview

The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!

Qualifications

Job Specifications

• O Levels/Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure

Perks of being an ibexian:

• Medical Insurance & OPD
• Provident Fund with investment options
• Leave Encashment
• Annual leaves
• On job training
• Two days off in a week
• Ergonomic furniture and infrastructure
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility
• Employee Appreciation programs

The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Responsibilities

• Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
• Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through phone call
• Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
• Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
• Stay up to date by researching similar product symptoms to provide accurate solutions
• Ensure compliance with all company policies, procedures, and practices