Customer Services Manager

Ark Consultant; Lahore; On-site; PKR 60,000 - 120,000; Full time

Job summary

Ark Consultant in Lahore, Pakistan is seeking a Customer Services Manager to lead front-line support for visa and legal-consulting clients. You will evaluate client profiles for visa eligibility, prepare and review paperwork, and communicate procedures, fees, and timelines to clients.

This role requires strong English communication, meticulous organization, and proficiency with MS Word and Excel. It is an on-site morning-shift position focusing on accurate records, email correspondence, and

Qualifications

• Typing and internet navigation skills.
• Email correspondence and letter writing.
• Good written and oral English communication.
• Strong organizational skills and attention to detail.

Responsibilities

• Evaluate client profiles for specific visas (student, work, tourist).
• Review and organize paperwork to prevent legal delays.
• Communicate procedures, fees, timelines, and required documents to clients.
• Perform email correspondence, letter writing, and general documentation.
• Use MS Word, Excel and other office tools for record-keeping and reporting.

Skills

Typing

Email writing

Good written English

Good oral English

Strong organizational skills

MS Word

MS Excel

Internet navigation

Tools

MS Word

MS Excel

Job description

Job Description

Job Title: Customer Services (Manager)

Location: Lahore, Pakistan On-site, Morning Shift

Overview

Provide front-line customer service for visa and legal-consulting clients. Evaluate client profiles for visa eligibility, prepare and review paperwork (forms, passports, financial documents), and communicate procedures, fees, and timelines to clients. Maintain accurate records and perform email correspondence and document/letter writing.

Key Responsibilities

• Evaluate client profiles for specific visas (student, work, tourist).
• Review and organize paperwork to prevent legal delays.
• Communicate procedures, fees, timelines, and required documents to clients.
• Perform email correspondence, letter writing, and general documentation.
• Use MS Word, Excel and other office tools for record-keeping and reporting.

Must-have Qualifications

• MS Office: Word and Excel.
• Typing and internet (net) navigation skills.
• Email correspondence and letter writing.
• Good written and oral English communication.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Knowledge of destination immigration laws (e.g., UK, USA, Canada).
• 13 years' experience in visa processing, legal consulting, or customer service.