Customer Service Specialist

FlowFix; Saddar; On-site; PKR 391,000 - 670,000; Full time

Benefits offered by this job

Incentive bonus

Job summary

FlowFix is hiring on-site Customer Service Specialists in Rawalpindi to support an established UK-based international campaign. You will handle customer inquiries with clear, professional communication and attentive listening, recording interactions accurately, and following campaign procedures.

This full-time morning-shift position requires confident communicators who are dependable and motivated to build a career in international customer service. Salary: 35,000–60,000 PKR.

Qualifications

• Excellent spoken and written English communication.
• Strong listening, comprehension, and interpersonal skills.
• Clear, confident, professional telephone or customer-facing manner.
• Ability to understand customer concerns and provide accurate, helpful responses.
• Good problem-solving and de-escalation skills.
• Basic computer literacy, typing ability, data entry accuracy.
• Ability to follow scripts, processes, quality standards, and compliance guidelines.
• Strong attention to detail and reliable follow-through.
• Ability to work effectively in a fast-paced campaign environment.
• Professional conduct, punctuality, teamwork, and customer-focused attitude.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Listen carefully, identify customer needs, and provide suitable responses.
• Communicate confidently in English with UK-based customers.
• Record customer interactions and update relevant information accurately.
• Follow campaign procedures, service standards, and quality requirements.
• Escalate complex or unresolved matters to the appropriate team member.
• Meet attendance, productivity, communication, and customer satisfaction expectations.

Skills

English communication

Listening skills

Interpersonal skills

Telephone/customer-facing

Problem solving

Data entry

Attention to detail

Teamwork

Punctuality

Adaptability

Job description

Job Description

FlowFix is hiring Customer Service Specialists in Rawalpindi to support an established UK-based international campaign. The role is on-site near Murree Road and the Metro Station and focuses on delivering clear, professional assistance to customers through effective communication and attentive listening.

Responsibilities

• Handle customer inquiries professionally and courteously.


• Listen carefully, identify customer needs, and provide suitable responses.


• Communicate confidently in English with UK-based customers.


• Record customer interactions and update relevant information accurately.


• Follow campaign procedures, service standards, and quality requirements.


• Escalate complex or unresolved matters to the appropriate team member.


• Meet attendance, productivity, communication, and customer satisfaction expectations.

This is an on-site, full-time morning-shift opportunity for candidates who are confident communicators, dependable, and motivated to build a career in customer service within an international campaign environment. Salary: 35,000–60,000 PKR.

Job Specification

• Excellent spoken and written English communication.


• Strong listening, comprehension, and interpersonal skills.


• Clear, confident, and professional telephone or customer-facing manner.


• Ability to understand customer concerns and provide accurate, helpful responses.


• Good problem-solving and de-escalation skills.


• Basic computer literacy, typing ability, and accurate data entry.


• Ability to follow scripts, processes, quality standards, and compliance guidelines.


• Strong attention to detail and reliable follow-through.


• Ability to work effectively in a fast-paced campaign environment.


• Professional conduct, punctuality, teamwork, and customer-focused attitude.

Job Rewards and Benefits

• Communication,Incentive Bonus