CUSTOMER SERVICE & SALES TEAM COORDINATOR

Dr Zia Pharma; Lahore; On-site; PKR 446,000 - 725,000; Full time

Job summary

Dr. Zia Pharmaceuticals is seeking a Customer Service & Sales Team Coordinator to join our Lahore team. The role emphasizes coordinating sales orders, tracking order status, and maintaining ERP-driven records with a focus on timely dispatch and customer satisfaction.

The ideal candidate has a Bachelor's degree, strong communication and Excel/ERP proficiency, and experience in pharma or FMCG sectors. This on-site position is based at 721-A, Sundar Industrial Estate, Raiwind Road, Lahore.

Qualifications

• Bachelor's degree in any field with strong communication.
• Experience in customer service, sales coordination or order processing.
• Pharma or FMCG experience preferred.
• Proficient in Excel & ERP software.
• Strong multitasking & problem-solving skills.

Responsibilities

• Process sales orders & coordinate timely dispatch.
• Update sales team & customers on order status.
• Handle complaints & coordinate resolutions.
• Maintain customer & order records in ERP.
• Prepare daily order reports.
• Handle returns, shortages & customer queries.

Skills

Communication skills

Customer service experience

Multitasking

Problem solving

Education

Bachelor's degree

Tools

Excel

ERP software

Job description

Requirements:

• Bachelor’s degree with strong communication skills

• Experience in customer service, sales coordination or order processing

• Pharma or FMCG experience preferred

• Proficient in Excel & ERP software

• Strong multitasking & problem-solving skills

Key Responsibilities:

• Process sales orders & coordinate timely dispatch

• Update sales team & customers on order status

• Handle complaints & coordinate resolutions

• Maintain customer & order records in ERP

• Prepare daily order reports

• Handle returns, shortages & customer queries

Position Details:

• POSITION: Customer Service & Sales Team Coordinator

• INDUSTRY: Pharmaceuticals

• CONTACT: [phone]

• LOCATION: 721-A, Sundar Industrial Estate, Raiwind Road Lahore, Pakistan.