Customer Service Representative

Vertechs; Islamabad; On-site; PKR 781,000 - 1,004,000; Full time

Job summary

Vertechs is seeking a Customer Service Representative to join its Islamabad team and provide professional, timely, solution-focused assistance to customers.

Entry-level, full-time position based in Islamabad with a morning on-site shift. Salary ranges from PKR 70,000 to PKR 90,000 per month. You will respond to inquiries, record interactions, and coordinate with internal teams to resolve issues while maintaining a courteous, customer-focused approach.

Qualifications

• Strong verbal and written communication skills in English.
• Customer-focused attitude with patience, empathy, and professional conduct.
• Active listening and needs-based questioning to identify customer needs.
• Clear problem-solving skills and ability to provide accurate information.
• Proficient with computers, email, and standard office applications.
• Accurate data entry and organized documentation.
• Ability to manage multiple conversations and meet service targets.
• Willingness to learn company procedures and policies.
• Reliable attendance and teamwork.

Responsibilities

• Respond to customer questions and service requests through assigned channels.
• Listen to customer concerns, identify needs, and provide guidance.
• Record interactions, requests, and resolutions in company systems.
• Coordinate with internal teams to follow up on unresolved issues.
• Maintain a professional, courteous, and customer-focused approach.
• Meet assigned service standards and contribute to continuous improvement.

Skills

Verbal communication

Written communication

Active listening

Customer focus

Problem solving

Data entry

Computer literacy

Multitasking

Teamwork

Tools

Microsoft Office

CRM systems

Email clients

Job description

Job Description

Vertechs is seeking a Customer Service Representative to join its Islamabad team and provide professional, timely, solution-focused assistance to customers.

Responsibilities

• Respond to customer questions and service requests through assigned communication channels.
• Listen to customer concerns, identify needs, and provide clear guidance.
• Record customer interactions, requests, and resolutions accurately in company systems.
• Coordinate with internal teams to follow up on unresolved issues.
• Maintain a professional, courteous, and customer-focused approach.
• Meet assigned service standards and contribute to continuous improvement in customer support.

Job details

Entry-level, full-time, morning shift, on-site in Islamabad. Salary: 70,000–90,000 PKR.

Job Specification

• Strong verbal and written communication skills in English.
• Customer-focused attitude with patience, empathy, and professional conduct.
• Active listening, relevant questioning, and customer-needs identification.
• Clear problem-solving skills and ability to provide accurate information.
• Comfort using computers, email, customer records, and standard office applications.
• Accurate data entry and organized documentation.
• Ability to manage multiple conversations, prioritize requests, and meet service targets.
• Willingness to learn company procedures, products, and service policies.
• Reliable attendance, teamwork, adaptability, and openness to feedback.