CRM Software QC Specialist: Order Quality & Process Lead

Zones IT Solutions; Islamabad; On-site; PKR 1,116,000 - 2,009,000; Full time

Benefits offered by this job

Life insurance

Optional health insurance

EOBI

Voluntary pension scheme

Complimentary meals

In-house gym

Job summary

Zones IT Solutions is seeking a Software QC Specialist to ensure the accuracy and compliance of software orders processed through Microsoft Dynamics CRM. You will verify quotes, SPA, and margins, and communicate the reasons for rejections while maintaining vendor documentation.

You will train and support Sales, Support, and Brand teams, manage day-to-day QC activities, and produce periodic reports to leadership.

Qualifications

• Bachelor’s degree in business administration, computer science, information technology, or related field.
• Certification or training in Quality Assurance, CRM tools (e.g., Microsoft Dynamics), or Software Procurement will be a plus.

Responsibilities

• Review software orders in CRM for accuracy and quality.
• Approve or reject orders with clear reasoning using CRM data.
• Assist AEs/CSSs/SwEs in correcting orders and verifications.
• Verify quotes, SPA, and margins for each order.
• Maintain vendor information and QC process documents.

Skills

Quality Assurance

CRM Tools

Microsoft Dynamics

Communication

Education

Bachelor’s degree in Business Administration

QA/CRM or Software Procurement certification

Tools

Microsoft Dynamics CRM

Job description

Zones IT Solutions is seeking a Software QC Specialist to ensure the accuracy and compliance of software orders processed through Microsoft Dynamics CRM. You will verify quotes, SPA, and margins, and communicate the reasons for rejections while maintaining vendor documentation.

You will train and support Sales, Support, and Brand teams, manage day-to-day QC activities, and produce periodic reports to leadership.