Coupa Platform Lead: Admin & DevOps Expert

Telenor ASA; Islamabad; On-site; PKR 2,400,000 - 3,600,000; Full time

Job summary

Telenor Shared Services Pakistan, part of Telenor ASA, is seeking a Senior Expert – Coupa Administrator to oversee administration, configuration and operation of the Coupa platform, aligning with best practices and business needs.

The role requires strong Coupa knowledge, DevOps mindset, Agile practices, and ability to work with stakeholders across business and technical teams to ensure platform stability, data quality and continuous improvement.

Qualifications

• Bachelor’s degree or higher in IT/Computer Sciences or similar along with functional overview of Financials/Supply Chain Management processes.
• Degree in Finance/ CA / ACCA is also accepted provided with relevant experience of ERP implementation.
• Successful experience in ERP/procurement technology implementation, preferably including S2P/SCM solutions and Coupa.
• 7+ years of relevant experience covering Coupa administration, process design, system configuration, testing, change management, production support and end-user support/training.

Responsibilities

• Take ownership of the day-to-day administration and operational management of the Coupa platform, ensuring platform stability, data quality and adherence to established standards and controls.
• Manage and maintain Coupa users, roles, permissions, groups and access, ensuring appropriate access in line with business requirements and security policies.
• Perform master data administration and maintenance across relevant Coupa areas, ensuring data accuracy, completeness and consistency.
• Perform regular system housekeeping, platform health checks and administrative control activities, proactively identifying and addressing potential issues.
• Analyse DTBs, change requests and configuration changes from a functional and administrative perspective, identifying impacts, dependencies and potential risks.
• Recommend and implement process, configuration and platform improvements to enhance Coupa usability, efficiency, stability and overall user experience.
• Provide analytics and operational insights to support platform monitoring, issue analysis, decision-making and continuous improvement.
• Support the identification, prioritization and resolution of high-severity and complex platform issues, coordinating with relevant stakeholders and technical teams where required.
• Ensure appropriate data, configuration and access controls are maintained in
• Support the end-to-end operation, configuration, incident management, testing, releases and continuous improvement of the Coupa platform, ensuring stable and reliable delivery of S2P processes in line with business requirements.
• Collaborate with business, integration, ERP and technical teams to analyse complex issues, deliver changes and enhancements, drive standardization across Business Units, and ensure adherence to agreed SLAs, governance and best practices.

Skills

Coupa administration

Agile methodologies

ERP/Procurement

Education

Bachelor’s degree or higher in IT/Computer Sciences or similar

Degree in Finance/ CA / ACCA

Tools

Coupa

ERP systems

Job description

Telenor Shared Services Pakistan, part of Telenor ASA, is seeking a Senior Expert – Coupa Administrator to oversee administration, configuration and operation of the Coupa platform, aligning with best practices and business needs.

The role requires strong Coupa knowledge, DevOps mindset, Agile practices, and ability to work with stakeholders across business and technical teams to ensure platform stability, data quality and continuous improvement.