Country Visa Operations Lead

VAS Global; Islamabad; On-site; PKR 25,000,000 - 35,000,000; Full time

Job summary

VAS Global seeks a senior leader to oversee all Visa Application Centre (VAC) operations in Pakistan, driving service standards, profitability and customer satisfaction across the country. The role requires 10–15 years of experience in BPO/ Travel/ Visa domains, with at least 5 years in senior management.

Postgraduate qualification is essential. The incumbent will collaborate with embassies, government bodies, and business partners to expand services and ensure risk-controlled, compliant

Qualifications

• Should have cross domain knowledge and experience in a large setup spanning wide geographical area.
• Experience in strategic planning and execution.
• Project management and people management skills.
• Business acumen and technology savviness.

Responsibilities

• Lead and manage all VAC operations within the country, aligning with strategy and service standards.
• Drive revenue, profitability and customer satisfaction while ensuring compliance and SLAs.
• Oversee financial planning, cost control and budgeting across VAC operations.
• Build relationships with embassies, missions and government partners to expand services.

Skills

Cross-domain knowledge

Strategic planning

Project management

Business acumen

Technology savvy

Education

Postgraduate or Global Equivalent Degree in any stream

Job description

VAS Global seeks a senior leader to oversee all Visa Application Centre (VAC) operations in Pakistan, driving service standards, profitability and customer satisfaction across the country. The role requires 10–15 years of experience in BPO/ Travel/ Visa domains, with at least 5 years in senior management.

Postgraduate qualification is essential. The incumbent will collaborate with embassies, government bodies, and business partners to expand services and ensure risk-controlled, compliant