Conversational AI Engineer – Voice & Chat (Hybrid, EST)

Premier LLC; Lahore; Híbrido; PKR 1 800 000 - 3 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Life insurance

Paid leaves

Provident Fund

EOBI

Wellness program

On-the-job training

Career growth

Resumo da oferta

Premier LLC in Lahore is seeking an AI Engineer to design, build, and optimize AI-driven voice and chat agents for real-world customer interactions. You will develop conversational intelligence, including dialogue flows, understanding intents, and response generation.

You will work with QA, testing, and product teams to ensure high-quality user experiences, with hybrid work and growth opportunities in a dynamic environment.

Qualificações

• 3+ years of AI/ML engineering with a focus on Conversational AI.
• Proficient in Python and API integrations.
• Experience with ChatGPT/OpenAI APIs, Dialogflow, Lex or similar.
• Experience designing and implementing conversation flows and prompts.
• Ability to work effectively in cross-functional teams.

Responsabilidades

• Design, develop, and maintain conversational AI systems for voice and chat use cases.
• Implement and optimize intent classification, entity extraction, and dialogue management.
• Build and refine conversation flows, prompts, fallback logic, and escalation strategies.
• Integrate conversational AI with contact center and communication platforms (voice, chat, CCaaS).
• Analyze conversation data to improve accuracy, relevance, and naturalness.
• Collaborate with QA and product teams to address edge cases and gaps.
• Support deployment, monitoring, and iteration of AI agents in production.
• Contribute to technical documentation and best practices.

Conhecimentos

Conversational AI

Dialogue management

Intent recognition

Python

APIs

ChatGPT APIs

NLP basics

Ferramentas

Postman

CCaaS

Dialogflow

Amazon Lex

Descrição da oferta de emprego

Premier LLC in Lahore is seeking an AI Engineer to design, build, and optimize AI-driven voice and chat agents for real-world customer interactions. You will develop conversational intelligence, including dialogue flows, understanding intents, and response generation.

You will work with QA, testing, and product teams to ensure high-quality user experiences, with hybrid work and growth opportunities in a dynamic environment.