Communications Officer - Call Center

hrsi; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

hrsi, Karachi-based, seeks a Communications Officer to shape and amplify the organization's voice across internal and external audiences. You will craft compelling narratives, manage media relationships, and drive strategic initiatives that build brand reputation and stakeholder trust.

The ideal candidate has a Bachelor's in Mass Communication or related field, 3–5 years in communications, and fluent English with exceptional written and verbal skills. On-site role with full-time employment.

Qualifications

• Bachelor's degree in a relevant field is required.
• 3 to 7 years of hands-on experience in communications or PR.
• Proven track record in media relations and English content.
• Experience with senior executives and confidential communications.

Responsibilities

• Develop and implement comprehensive communication strategies.
• Write, edit, and proofread a wide range of English content.
• Craft narratives and messaging for internal and external audiences.
• Produce annual reports and institutional publications.
• Manage media relations and coordinate press activities.
• Oversee digital and social media communications and editorial calendar.
• Support internal communications and stakeholder engagement.

Skills

Native English proficiency

Excellent storytelling

Media relations

Digital communications

Project management

Education

Bachelor's degree in Mass Communication, Journalism, English Language & Literature, Public Relations, or related discipline

Master's degree in Communications or Public Relations (nice to have)

Tools

Mailchimp

HubSpot

Hootsuite

Canva

Job description

ROLE OVERVIEW:

We are seeking a dynamic, articulate, and highly motivated Communications Officer to join our team. This role is central to shaping and amplifying our organization's voice across internal and external audiences. The ideal candidate is a master communicator — fluent in English with exceptional written and verbal skills — who can craft compelling narratives, manage media relationships, and drive strategic communications initiatives that build brand reputation and stakeholder trust.

POSITION DETAILS:

Job Title - Communications Officer

Department - Communications

Reports To - Head of MARCOM

Location - On-site

Employment Type - Full-Time

Experience Required - 3 – 5 Years in Communications, PR, or Media

Education - Bachelor's in Mass Communication, Journalism, English, PR, or related field

Language Requirement - Fluent in English — Exceptional Written & Verbal Proficiency (Mandatory)

MANDATORY LANGUAGE REQUIREMENT:

Fluency in English is a non-negotiable requirement for this role. Candidates must demonstrate:

• Near-native or native-level written English — flawless grammar, punctuation, and style
• Confident verbal communication — able to speak clearly, persuasively, and professionally in meetings, presentations, and media interactions
• Ability to adapt tone and register — from formal press releases to conversational social media copy
• Strong editing and proofreading ability — zero tolerance for errors in published content

KEY RESPONSIBILITIES:

Strategic Communications & Content

• Develop and implement comprehensive communication strategies aligned with organizational goals and brand identity
• Write, edit, and proofread a wide range of content including press releases, speeches, executive communications, reports, newsletters, and briefing notes — all in flawless English
• Craft compelling narratives and messaging frameworks for internal and external audiences
• Produce annual reports, corporate brochures, and other institutional publications
• Develop talking points, presentations, and keynote scripts for senior leadership

Media Relations & Public Affairs

• Serve as a primary point of contact for media inquiries; build and maintain strong relationships with journalists, editors, and broadcasters
• Draft and distribute press releases, media advisories, and official statements
• Monitor media coverage, prepare media reports, and respond to enquiries in a timely and accurate manner
• Coordinate press conferences, media briefings, and interviews with senior spokespeople
• Manage crisis communications — develop response protocols and draft statements under pressure

Digital & Social Media Communications

• Manage and grow the organization's presence across digital platforms (LinkedIn, Twitter/X, Facebook, Instagram, YouTube)
• Create engaging, audience-appropriate English-language content for social media, blogs, and the corporate website
• Monitor digital sentiment, track engagement metrics, and produce regular performance reports
• Manage the editorial calendar and ensure consistent, timely publishing of content
• Collaborate with the design team to produce multimedia content including infographics, videos, and e-mailers

Internal Communications

• Develop and manage internal communication channels — intranet, staff newsletters, townhall presentations, and email campaigns
• Support leadership in communicating organizational changes, milestones, and announcements effectively
• Foster a culture of transparent communication across departments and hierarchies
• Collaborate with HR on employer branding initiatives and culture-building campaigns

Events & Stakeholder Engagement

• Plan, coordinate, and execute communications for corporate events, launches, forums, and CSR initiatives
• Liaise with government bodies, NGOs, community partners, and industry associations as required
• Prepare and manage communication budgets for campaigns and events
• Track, evaluate, and report on the effectiveness of all communications activities

REQUIRED SKILLS & QUALIFICATIONS:

Education & Experience

• Bachelor's degree (minimum) in Mass Communication, Journalism, English Language & Literature, Public Relations, or a related discipline
• 3 to 7 years of hands-on experience in a communications, PR, media, or corporate affairs role
• Proven track record of managing media relations and producing high-quality written content in English
• Experience working with senior executives and managing sensitive or confidential communications

Core Competencies

• Outstanding English language skills — written and spoken — are the foremost requirement for this position
• Excellent storytelling ability with a flair for translating complex information into clear, engaging content
• Strong media literacy and understanding of the editorial and news landscape
• Proficiency in digital communications, social media management, and content marketing
• Experience with communications tools: Mailchimp, HubSpot, Hootsuite, Canva, or similar platforms
• Solid understanding of brand voice, messaging consistency, and audience targeting
• Ability to manage multiple projects simultaneously under tight deadlines with minimal supervision
• High degree of discretion, professionalism, and ethical judgment

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Master's degree in Communications, Public Relations, or MBA with a marketing/communications focus
• Professional certifications such as IABC, PRSA, or CIM membership
• Experience in a corporate, government, NGO, or multilateral organization setting
• Multilingual proficiency — knowledge of Arabic, Urdu, or French is a strong advantage
• Prior experience in crisis communications or issues management
• Familiarity with SEO best practices and Google Analytics for content performance tracking
• Video production, podcast hosting, or broadcast media experience is a plus