Specialist Regulatory Affairs

JazzWorld; Islamabad; Sur place; PKR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

JazzWorld is seeking a Specialist Regulatory Affairs to support PTA-compliant SIM sale enforcement across nationwide channels. You will report to Expert Regulatory Operations and lead a small team, coordinating field inspections and enforcement actions.

The role requires a Bachelor's in a related field and experience in regulatory affairs, with knowledge of Pakistan's telecom framework. Expect collaboration with HQ Regulatory Operations, C&RA and Sales teams.

Qualifications

• Bachelor's degree in Business Administration, Law, Telecom Engineering, Management Sciences or related discipline.
• Experience in regulatory affairs, compliance monitoring, audits, investigations or enforcement-related functions.
• Knowledge of Pakistan's telecom regulatory framework and PTA Rules, Regulations & SOPs on SIM sale.
• Experience coordinating with cross-functional teams and preparing formal reports.

Responsabilités

• Support the implementation and oversight of the SIM Sale Enforcement Framework.
• Monitor compliance with PTA's BVS SOPs across authorized sales channels.
• Identify violations, document findings and coordinate corrective actions.
• Maintain enforcement records and report material risks to HQ Regulatory Operations.
• Collaborate with HQ Regulatory Operations, C&RA, Commercial/Sales and other functions.
• Develop and track action plans, retraining and process improvements.

Connaissances

Regulatory affairs

Compliance monitoring

Audit

Investigations

Formation

Bachelor's degree in Business Administration / Law / Telecom Engineering / Management Sciences

Description du poste

Title: Specialist Regulatory Affairs
Grade: L1/L2
Location: Islamabad
Company: JazzWorld

Where regulation meets the sales floor

At JazzWorld, connectivity is more than infrastructure - it is the foundation that enables millions of people and businesses to connect, transact and access digital services every day.

As Specialist Regulatory Affairs, you will support the implementation and oversight of Jazz's SIM Sale Enforcement Framework, ensuring compliance with PTA's BVS SOPs and applicable regulatory directives across all authorized sales channels. You will report directly to the Expert Regulatory Operations. The role has 1 direct report and an extended team of 7.

You will monitor compliance, identify and assess violations, coordinate and conduct field inspections, maintain enforcement records and drive timely corrective and preventive actions. You will work closely with HQ Regulatory Operations, Regional Corporate & Regulatory Affairs (C&RA), Commercial/Sales and other functions to strengthen sales-channel governance, mitigate regulatory risk and promote consistent implementation of regulatory requirements across Jazz's nationwide operations.

What you'll own

• Monitor compliance with PTA's BVS SIM Sale SOPs and applicable regulatory directives across Experience Centers, franchises, retailers, temporary outlets and other authorized sales points.
• Plan and coordinate routine, random, surprise and targeted field inspections with Regional C&RA and Commercial/Sales teams to assess on-ground compliance.
• Identify, document and analyze SIM sale violations, irregularities, recurring trends and control gaps using field observations, complaints, system reports and available intelligence.
• Maintain a centralized record of violations, supporting evidence, investigation outcomes, corrective actions and case status for proper documentation and traceability.
• Report material, repeated or systemic violations to HQ Regulatory Operations, elevate significant regulatory risks and report to PTA as per regulatory requirement.
• Coordinate with relevant functions to develop, implement and track corrective and preventive action plans, including retraining, enhanced monitoring and process improvements.
• Assess violations by nature, severity, frequency, recurrence and regulatory impact, and recommend proportionate actions in line with the approved framework and applicable contractual/regulatory requirements.
• Engage regularly with Regional C&RA teams to review inspection findings, validate reported violations and track remediation.
• Analyze SIM sale data, exception reports, complaints and inspection findings to identify high-risk channels and recurring non-compliance.
• Work with Commercial/Sales, Technology, Legal and other teams to investigate issues, validate evidence and resolve compliance gaps.
• Support periodic reviews of the Enforcement Framework, inspection checklists, reporting templates and internal controls to improve consistency, transparency and accountability.

What success looks like

• Regular SIM sale compliance and enforcement reports, dashboards and management updates are delivered, along with effective reporting to PTA.
• Field inspections are documented with clear reports, violation records and supporting evidence.
• A centralized enforcement case tracker shows clear ownership, status, timelines and escalation history.
• Serious, repeated or systemic violations are escalated on time.
• Corrective and preventive action plans are monitored and closed within agreed timelines.
• Violation trends, high-risk sales channels and recurring compliance gaps are analyzed periodically, with recommendations to strengthen controls, inspection coverage and enforcement effectiveness.
• Inspection checklists, SOPs and enforcement documentation are kept up to date, and regional enforcement activities are assessed periodically with follow-up actions.

You may be a strong fit if you

• Hold a Bachelor's degree in Business Administration, Law, Telecom Engineering, Management Sciences or a related discipline; a relevant Master's degree is an advantage.
• Have relevant experience in regulatory affairs, compliance monitoring, audit, investigations, sales-channel operations or enforcement-related functions.
• Have working knowledge of Pakistan's telecom regulatory framework, particularly PTA's Rules, Regulations & SOPs on SIM sale and sales-channel compliance requirements.
• Preferably have experience coordinating with cross-functional teams, conducting field assessments, analyzing gaps for improvement and preparing formal reports.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

You may be a strong fit if you

• Hold a Bachelor's degree in Business Administration, Law, Telecom Engineering, Management Sciences or a related discipline; a relevant Master's degree is an advantage.
• Have relevant experience in regulatory affairs, compliance monitoring, audit, investigations, sales-channel operations or enforcement-related functions.
• Have working knowledge of Pakistan's telecom regulatory framework, particularly PTA's Rules, Regulations & SOPs on SIM sale and sales-channel compliance requirements.
• Preferably have experience coordinating with cross-functional teams, conducting field assessments, analyzing gaps for improvement and preparing formal reports.

Benefits

JazzWorld is building Pakistan's next-generation digital services platform.

Here, you will build products and solutions that solve real problems at national scale. The reach of Jazz Telco, combined with shared capabilities across connectivity, transactions and identity, gives builders the power to take an idea from zero to tens of millions.

You will not simply communicate what already exists. You will help shape the conversation around what comes next, turning technology, ideas and business priorities into stories that matter.

Build. Create. Influence. Repeat.

As a certified Top Employer, JazzWorld is committed to global workplace standards and an inclusive environment where diverse talent can thrive and perform at their best.

29 October 2026