Cold Calling Agent

NSOL BPO; Saddar; On-site; PKR 223,000 - 446,000; Full time

Job summary

Cloud Rexpo is seeking confident and energetic Calling Agents to handle outbound and inbound calls for international clients. The role is Night Shift and Full-Time, based in Rawalpindi.

Ideal candidates will have strong communication skills, be able to follow scripts, generate leads, and maintain accurate call records while meeting daily targets. Fresh candidates with great English are welcome to apply.

Qualifications

• Excellent spoken English with clear pronunciation.
• Persuasive and professional communication.
• Strong listening, negotiation and customer-handling skills.
• Capable of handling objections with a positive attitude.
• Proficient with basic computer skills and CRM usage.
• Ability to work in a target-driven environment.
• Experience in call centers or BPO preferred; fresh candidates welcome.

Responsibilities

• Make outbound calls to potential customers, leads and clients.
• Handle inbound calls and respond to queries.
• Explain company services and relevant offers clearly.
• Generate leads, schedule appointments, and maintain call records.
• Follow scripts while staying natural and professional.
• Update CRM with customer information and call outcomes.
• Follow up with interested prospects in a timely manner.
• Meet daily, weekly and monthly calling targets.
• Maintain professional tone and protect information.
• Coordinate with supervisors and teams regarding qualified leads.

Skills

Spoken English

Communication skills

Active listening

Negotiation

CRM familiarity

Target-driven

Call handling

Tools

CRM software

Calling software

Job description

Location: Chandni Chowk Murree road, Rawalpindi

Shift: Night Shift

Employment Type: Full-Time

Cloud Rexpo is looking for confident and energetic *Calling Agents* with strong communication skills to handle outbound and inbound calls for international clients.

Key Responsibilities

• Make outbound calls to potential customers, leads and clients.
• Handle inbound calls professionally and respond to customer queries.
• Introduce company services and explain relevant offers clearly.
• Generate leads, schedule appointments and maintain proper call records.
• Follow approved calling scripts while keeping conversations natural and professional.
• Update customer information and call outcomes in the CRM or assigned system.
• Conduct timely follow-ups with interested prospects.
• Achieve assigned daily, weekly and monthly calling targets.
• Maintain a professional tone and protect client and company information.
• Coordinate with supervisors and relevant teams regarding qualified leads and customer concerns.

Required Skills

• Strong spoken English and clear pronunciation.
• Confident, persuasive and professional communication style.
• Good listening, negotiation and customer-handling skills.
• Ability to manage objections and maintain a positive attitude.
• Basic computer skills and familiarity with CRM or calling software.
• Ability to work in a target-driven environment.
• Previous experience in a call center, telesales, customer support or BPO environment will be preferred.
• Fresh candidates with excellent communication skills may also apply.