Cloud & Network Engineer: Cloud Ops & SD-WAN Specialist

The Briefed; Islamabad; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

Inbox Business Technologies Limited is seeking a Cloud and EDN Engineer to monitor, maintain, and optimize cloud and enterprise data network services, ensuring high availability and security. You will deploy and administer cloud platforms and networking solutions while collaborating with cross-functional teams to resolve incidents within SLAs.

The role involves supporting VM, storage, and backup operations, performing RCA, and contributing to service improvements to enhance availability and

Qualifications

• Bachelor's degree in CS/IT/Telecommunications/CE or related field.
• 1–2 years experience in cloud or network operations, NOC or IT service management.
• Knowledge of TCP/IP, routing, DNS, and DHCP.
• Experience with incident management and SLA-based service delivery.
• Familiarity with cloud platforms (Azure/AWS) and VPN/MPLS/SD-WAN.

Responsibilities

• Monitor cloud infrastructure, EDN, network connectivity, and related services for availability and performance.
• Troubleshoot and resolve issues related to Cloud, VPN, MPLS, Internet, SD-WAN, and enterprise connectivity.
• Manage incidents and service requests within defined SLA/OLA targets.
• Coordinate with NOC, SOC, Cloud, Network, IT Support, and vendors to resolve issues.
• Monitor bandwidth, latency, and outages; track incidents to resolution.
• Maintain incident records, operational documentation, service reports, and troubleshooting logs.
• Support cloud infrastructure operations, including VMs, storage, networking, backup, and connectivity.
• Participate in root cause analysis (RCA) and implement corrective actions.
• Support change management activities, scheduled maintenance, and service improvements.
• Coordinate with vendors to resolve connectivity and infrastructure issues.
• Follow procedures, escalation matrices, security guidelines, and service management standards.
• Contribute to continuous improvement in service availability and customer satisfaction.

Skills

Networking concepts

VPN

MPLS

SD-WAN

Cloud basics

Incident management

SLA management

Monitoring

Documentation

Education

Bachelor’s degree in CS/IT/Telecommunications/CE

Tools

Azure

AWS

Network monitoring tools

Job description

Inbox Business Technologies Limited is seeking a Cloud and EDN Engineer to monitor, maintain, and optimize cloud and enterprise data network services, ensuring high availability and security. You will deploy and administer cloud platforms and networking solutions while collaborating with cross-functional teams to resolve incidents within SLAs.

The role involves supporting VM, storage, and backup operations, performing RCA, and contributing to service improvements to enhance availability and