Client Success Lead – Digital Payments (12‑Month On-site)

PayTech Nexus Ltd; Karachi Division; On-site; PKR 1,800,000 - 3,200,000; Full time

Job summary

PayTech Nexus Ltd is seeking a Client Success Manager – Digital Payments to oversee onboarding, adoption, and ongoing client support in a contract, on-site role in Karachi. You will coordinate with Sales, product, and ops to ensure smooth implementation and readiness across the client lifecycle.

The role emphasizes client education, issue resolution, and regional outreach, with a focus on scalable support, self-service tools, and timely escalations to maintain satisfaction and maximize revenue

Qualifications

• Bachelor's degree in Finance, Economics, Business Administration, Computer Science, Information Technology, or a related field.
• Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry.
• Regional experience, including working in a faced-paced matrix organisation.
• Excellent communication skills in English (written, verbal, and presentation).

Responsibilities

• Support onboarding and implementation readiness for new clients.
• Manage client inquiries and resolve issues end to end.
• Promote adoption of solutions and self-service tools.
• Coordinate with Sales, product, and operational teams.
• Handle escalations and crisis communications as needed.
• Educate clients with regional webinars and ongoing communications.

Skills

Client success

Relationship management

Escalation management

Stakeholder coordination

Communication skills

Analytical thinking

Case management

Operational readiness

Education

Bachelor's degree

Master's preferred

Tools

CRM systems

Case management tools

Job description

PayTech Nexus Ltd is seeking a Client Success Manager – Digital Payments to oversee onboarding, adoption, and ongoing client support in a contract, on-site role in Karachi. You will coordinate with Sales, product, and ops to ensure smooth implementation and readiness across the client lifecycle.

The role emphasizes client education, issue resolution, and regional outreach, with a focus on scalable support, self-service tools, and timely escalations to maintain satisfaction and maximize revenue