Client Onboarding & KYC Specialist

Scalemill LLC; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Scalemill LLC in Lahore is seeking an experienced Onboarding Specialist to manage end-to-end client onboarding, including KYC verification and account activation. You will coordinate with sales, compliance, and operations to ensure accurate documentation and timely activations, while maintaining high-quality client experiences.

The role requires 2+ years in a related role, fluent English, and proficiency with CRM/ERP tools.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• Fluent English (written and spoken) essential.
• Minimum 2 years in a related role.
• Experience with CRM/ERP systems and dashboards preferred.

Responsibilities

• Guide new clients through onboarding and account setup.
• Explain onboarding requirements, procedures and timelines to clients.
• Coordinate with internal teams to ensure a smooth onboarding experience.
• Verify and document customer information and completion of requirements.

Skills

Communication

Organization

Time management

Attention to detail

Professionalism & discretion

Education

Bachelor's degree

Tools

Salesloft

Salesforce

Aircall

Backoffice

Google Suite

TickTick

Job description

Scalemill LLC in Lahore is seeking an experienced Onboarding Specialist to manage end-to-end client onboarding, including KYC verification and account activation. You will coordinate with sales, compliance, and operations to ensure accurate documentation and timely activations, while maintaining high-quality client experiences.

The role requires 2+ years in a related role, fluent English, and proficiency with CRM/ERP tools.