Client Enablement Director: Digital & Service Excellence

Standard Chartered; Karachi Division; Hybrid; PKR 2,500,000 - 6,000,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing programs

Continuous learning culture

Job summary

Standard Chartered in Pakistan seeks a Client Management professional to drive alignment between Corporate & Investment Banking and client teams, ensuring priorities are addressed and service levels met to accelerate readiness to transact.

You will collaborate with RMs, Product, Operations and Legal to streamline processes, promote digital value propositions, and continuously improve efficiency while delivering exceptional client service.

Qualifications

• Experience in client management within banking or financial services.
• Ability to coordinate with multiple internal teams and stakeholders.
• Focus on service quality, efficiency, and client delight.

Responsibilities

• Align CIB business and Client Management with regular engagement on priorities.
• Implement a uniform Client Management model focused on client tiering and value.
• Drive process improvements to increase efficiency and consistency.
• Engage diverse internal stakeholders to streamline changes.
• Partner with RMs, Product, and Operations to resolve client issues.
• Accelerate digital adoption to meet client needs and preferences.

Skills

Client Management

Stakeholder Engagement

Process Improvement

Digital Transformation

Tools

CRM Systems

Documentation Tools

Job description

Standard Chartered in Pakistan seeks a Client Management professional to drive alignment between Corporate & Investment Banking and client teams, ensuring priorities are addressed and service levels met to accelerate readiness to transact.

You will collaborate with RMs, Product, Operations and Legal to streamline processes, promote digital value propositions, and continuously improve efficiency while delivering exceptional client service.