Chief Operating Officer (COO)

Ignition PRO; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

An educational organization in Lahore seeks an Operations Manager to oversee daily institutional operations. The successful candidate will translate strategic objectives into actionable plans, ensure effective execution, and monitor performance through key performance indicators (KPIs). Ideal candidates should have at least 5 years in operations management with strong leadership, process orientation, and problem-solving skills. This role offers an opportunity to contribute to organizational efficiency and cross-functional collaboration.

Qualifications

• 5+ years of experience in operations management or similar role.
• Strong understanding of institutional policies and procedures.
• Ability to utilize KPIs and dashboards for performance monitoring.

Responsibilities

• Translate strategic objectives into operational plans.
• Oversee daily operations across various departments.
• Drive process improvements and cost optimization.

Skills

Operational leadership

Process orientation

Cross-functional coordination

Problem-solving

Education

Bachelor's degree in management or related field

Job description

To oversee and optimise day-to-day institutional operations, ensuring effective execution of strategy, operational efficiency, cross-departmental coordination and adherence to policies and procedures.

Key Responsibilities

• Translate strategic objectives into operational plans and execution frameworks.
• Oversee daily operations across academics support, admissions, marketing operations, HR, finance coordination, facilities, and IT.
• Ensure policies, SOPs, and procedures are implemented consistently across departments.
• Monitor operational performance through KPIs, dashboards, and reports.
• Drive process improvement, efficiency, and cost optimisation.
• Coordinate between departments to ensure collaboration and alignment.
• Support the CEO in risk management, compliance, and governance.
• Oversee operational readiness for events, audits, inspections, and regulatory reviews.
• Lead and mentor departmental heads to ensure accountability and delivery.
• Strong operational leadership
• Process and systems orientation
• Cross-functional coordination
• Problem-solving and execution focus

Key Performance Indicators (KPIs)

• Operational efficiency and service delivery
• Timely implementation of institutional plans
• Compliance with policies and SOPs

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