Centre Manager - MFIB - Sales & Services

AU Small Finance Bank; Pakistan; On-site; PKR 868,000 - 1,446,000; Full time

Job summary

AU Small Finance Bank is seeking a Centre Manager for MFIB - Sales Services, based in Gadchiroli. The role focuses on sourcing ETB NTB clients, servicing existing clients, and leading center-level sales and collections activities.

Primary responsibilities include achieving sales targets, conducting center meetings, managing collections, and ensuring proper documentation and customer service while maintaining brand value and compliance.

Qualifications

• Excellent professional communication across regional languages and clear, respectful verbal and written interaction.
• Strong relationship management with a client-centric approach and integrity.
• Familiarity with IT tools and live tracking tools used in banking operations.

Responsibilities

• Achieve assigned target for sales and regular collection.
• Conduct center meetings as per schedule.
• Ensure collection receipts against collection.
• Depositing amounts at branch as per company policy; take follow-up for FTOD cases.
• Pre-disbursement documentation process.

Skills

Professional communication

Regional language proficiency

Relationship management

IT tools familiarity

Tools

IT tools

Live tracking tools

Job description

Job Summary

Position description: Client sourcing with ETB NTB clients, Client servicing

Designation: Centre Manager - MFIB - Sales Services

Office Location: Gadchiroli

Primary Responsibilities

• Achieve assigned target for sales and regular collection
• Conduct center meeting as per the schedule
• Ensure collection receipt agains collection
• Depositing amount at branch as per company policyTake follow up for FTOD cases
• Pre-disbursement documentation process
• Handle customer queries, build up customer relationship and develop brand value in the market
• Conduct physical verification of customer residence to identify right client

Additional Responsibilities

• Clarify all customer queries in terms of ROI, charges, repayment process, Insurance etc.
• Do not get involved financial or non-financial transaction with customers.
• Clear queries of customer, clarify all charges, and future legal implications
• Maintain decency and good behaviour while dealing customers/gaurantors
• Conduct reference check from neighbours or other customers from the village to check internal conflicts among group members.
• Perform tasks with sincerity and maturity , not causing any harm to the goodwill and the dignity of the client.
• Maintain customer confidentiality and do not disclore information about the client to any third party.
• Adhere to code of conduct of the bank.
• Timely reporting to supervisors and seniors
• Take responsibility of bank information and do not disclose info to any Third party - verbal, written , soft copy.
• Safeguard bank assets s.a. Identity Card, SIM, Tablet, Bag, Computer Systems, Mobile/printer etc.

Required work experience

• Industry: NA
• Role: Center Manager
• Years of experience: 0 to 1

Key Performance Indicators

• Number of ETB NTB clients disbursed
• Collection efficiency
• Customer relation

Required Competencies

• Ownership and accountability for results
• Customer-centric mindset and actions
• Familiar with IT tools and live tracking tools
• Hard work and detail-orientation
• Eager to learn and grow as a sales professional
• Positive mindset, ethical and high integrity
• Bias for Action and Urgency
• Able to do communication in regional/local language

Required Knowledge

• Product/domain knowledge
• Familiarity with Digital applications
• Target Market Knowledge - Local Area geography familiarity
• Ability to do detailed analysis on customer retention and to acquire NTB clients

Required Skills

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• Relationship Management - Client-Centric Approach, respectful

Required abilities

• Physical: Physical fitness; Mental agility; Ability to do extensive field travel/work; Ability to handle work pressure and demanding clients
• Other: Valid Two-Wheeler Driving License; Personal 2-wheeler; Own Smartphone; Track record of past employment; Positive reference check and clear civil report

Work Environment Details

90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit: NA

Other details

• Contract Types: Permanent
• Time Constraints: As per business requirements
• Compliance Related:
  • Aherence to Code of Conduct policy of the bank
  • Non-disclosure of confidential information about bank, clients
  • Responsible handling of bank assets s.a. ID Card, SIM, Tablet, digital devices, Receipt book etc.
  • Adherence of KYC guidelines as per RBI instruction