CCTV Monitoring Operations Manager

Level 3 BOS; Karachi Division; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

Level 3 BOS is seeking an experienced Manager – CCTV Monitoring to lead our Surveillance Operations, overseeing a CCTV Monitoring Center and a team of operators. The role requires 5–10 years hands-on experience in CCTV monitoring, strong leadership, and advanced Excel skills, with excellent English communication for US-based stakeholders.

Responsibilities include monitoring live and recorded footage, developing procedures, analyzing security data, preparing reports, and ensuring adherence to

Qualifications

• Bachelor's degree or equivalent qualification.
• 5–10 years of relevant experience in CCTV monitoring and surveillance, security operations, or a related field.
• Proven experience managing or supervising a CCTV Monitoring/Control Room team.
• Hands‑on experience with CCTV systems, VMS platforms, monitoring consoles, incident reporting, and surveillance procedures.
• Strong understanding of security monitoring, incident escalation, investigation, and emergency response procedures.
• Advanced proficiency in Microsoft Excel, including data analysis, PivotTables, VLOOKUP/XLOOKUP, formulas, reporting, dashboards, and large datasets.
• Strong leadership and people‑management skills with demonstrated experience in coaching and developing teams.
• Excellent spoken and written English, with the ability to communicate professionally and confidently with US‑based stakeholders.
• Strong business communication skills, including professional email writing, telephone/video communication, report writing, and incident documentation.
• Ability to remain calm, professional, and decisive during emergencies and high‑pressure situations.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Willingness to work in a 24/7 surveillance environment, including rotational shifts, nights, weekends, and holidays, where required.

Responsibilities

• Oversee day‑to‑day operations of the CCTV Monitoring Center, ensuring continuous and effective surveillance coverage.
• Supervise CCTV operators and monitoring personnel, ensuring adherence to procedures, schedules, and performance standards.
• Monitor live and recorded CCTV footage to identify suspicious activities, security threats, operational irregularities, and potential incidents.
• Develop, implement, and continuously improve CCTV monitoring procedures, escalation protocols, and surveillance strategies.
• Conduct regular reviews of CCTV operations to identify gaps, weaknesses, and opportunities for improvement.
• Analyze surveillance data, incident records, monitoring trends, and operational KPIs and prepare detailed reports for senior management.
• Use advanced Excel to maintain, analyze, and interpret complex operational and surveillance datasets.
• Lead, coach, mentor, and evaluate CCTV monitoring staff to improve productivity, accuracy, alertness, and professional performance.
• Maintain accurate records of incidents, alerts, investigations, shift activities, and CCTV system performance.
• Ensure CCTV monitoring activities comply with company policies, security standards, and applicable requirements.
• Liaise with law enforcement, emergency services, or other external authorities when required and authorised.
• Stay updated on CCTV technologies, video management systems (VMS), analytics, AI‑based surveillance, access‑control integration, and modern security practices.
• Identify opportunities to improve surveillance coverage, monitoring efficiency, reporting accuracy, and response times.
• Prepare clear and professional written reports, incident summaries, operational updates, and management presentations in English.
• Communicate confidently and professionally with US‑based clients, management, and stakeholders, including participation in calls, meetings, and email correspondence.

Skills

Advanced Excel

CCTV Monitoring

Team Leadership

English Communication

Security Operations

Education

Bachelor's degree

Tools

CCTV systems

VMS platforms

Incident reporting tools

Job description

Description

We are seeking an experienced, highly analytical, and meticulous professional to join our Surveillance Operations team as Manager – CCTV Monitoring. The ideal candidate will have 5–10 years of hands‑on experience in CCTV monitoring and security operations, strong team leadership capabilities, advanced Excel skills, and excellent English communication skills suitable for professional communication with US‑based teams, clients, and stakeholders.

Description

We are seeking an experienced, highly analytical, and meticulous professional to join our Surveillance Operations team as Manager – CCTV Monitoring. The ideal candidate will have 5–10 years of hands‑on experience in CCTV monitoring and security operations, strong team leadership capabilities, advanced Excel skills, and excellent English communication skills suitable for professional communication with US‑based teams, clients, and stakeholders.

The successful candidate will be responsible for overseeing CCTV monitoring operations, managing surveillance personnel, analyzing security data, responding to incidents, and continuously improving monitoring procedures and operational effectiveness.

Responsibilities

• Manage and oversee the day‑to‑day operations of the CCTV Monitoring Center, ensuring continuous and effective surveillance coverage.
• Supervise CCTV operators and monitoring personnel, ensuring adherence to established procedures, schedules, and performance standards.
• Monitor live and recorded CCTV footage to identify suspicious activities, security threats, operational irregularities, and potential incidents.
• Develop, implement, and continuously improve CCTV monitoring procedures, escalation protocols, and surveillance strategies.
• Conduct regular reviews of CCTV operations to identify gaps, weaknesses, and opportunities for improvement.
• Analyze surveillance data, incident records, monitoring trends, and operational KPIs and prepare detailed reports for senior management.
• Use advanced Excel to maintain, analyze, and interpret complex operational and surveillance datasets.
• Lead, coach, mentor, and evaluate CCTV monitoring staff to improve productivity, accuracy, alertness, and professional performance.
• Maintain accurate records of incidents, alerts, investigations, shift activities, and CCTV system performance.
• Ensure CCTV monitoring activities comply with company policies, security standards, and applicable requirements.
• Liaise with law enforcement, emergency services, or other external authorities when required and authorised.
• Stay updated on CCTV technologies, video management systems (VMS), analytics, AI‑based surveillance, access‑control integration, and modern security practices.
• Identify opportunities to improve surveillance coverage, monitoring efficiency, reporting accuracy, and response times.
• Prepare clear and professional written reports, incident summaries, operational updates, and management presentations in English.
• Communicate confidently and professionally with US‑based clients, management, and stakeholders, including participation in calls, meetings, and email correspondence.

Qualifications & Experience

• Bachelor's degree or equivalent qualification.
• 5–10 years of relevant experience in CCTV monitoring and surveillance, security operations, or a related field.
• Proven experience managing or supervising a CCTV Monitoring/Control Room team.
• Hands‑on experience with CCTV systems, VMS platforms, monitoring consoles, incident reporting, and surveillance procedures.
• Strong understanding of security monitoring, incident escalation, investigation, and emergency response procedures.
• Advanced proficiency in Microsoft Excel, including data analysis, PivotTables, VLOOKUP/XLOOKUP, formulas, reporting, dashboards, and large datasets.
• Strong leadership and people‑management skills with demonstrated experience in coaching and developing teams.
• Excellent spoken and written English, with the ability to communicate professionally and confidently with US‑based stakeholders.
• Strong business communication skills, including professional email writing, telephone/video communication, report writing, and incident documentation.
• Ability to remain calm, professional, and decisive during emergencies and high‑pressure situations.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Willingness to work in a 24/7 surveillance environment, including rotational shifts, nights, weekends, and holidays, where required.

Desirable Skills

• Professional certification in security management, surveillance, loss prevention, or a related discipline.
• Experience with enterprise‑level CCTV/VMS platforms and video analytics systems.
• Knowledge of access‑control, alarm‑monitoring, and integrated security systems.
• Experience preparing CCTV performance dashboards and management reports.
• Familiarity with AI‑powered video surveillance and automated alert systems.
• Experience supporting US‑based clients, operations, or corporate security teams.
• Strong knowledge of incident management, root‑cause analysis, and security risk assessment.

Key Competencies

• CCTV Monitoring & Surveillance Operations
• Control Room Management
• Team Leadership & Staff Development
• Incident Detection & Escalation
• Security Risk Assessment
• Advanced Excel & Data Analysis
• CCTV/VMS Technology
• Incident Reporting & Documentation
• Problem Solving & Decision Making
• Professional US‑Based Communication

Ideal Candidate Profile

The ideal candidate is a results‑driven CCTV Monitoring Manager who combines strong surveillance expertise with excellent leadership, analytical, and communication skills. The candidate must be capable of managing a professional monitoring team, making quick and sound decisions during security incidents, interpreting operational data, and communicating clearly and confidently with US‑based management, clients, and stakeholders.