Calling Agents

Aftab Associates; Lahore; On-site; PKR 279,000 - 469,000; Full time

Job summary

Aftab Associates (AAL) is a marketing research firm serving clients across Pakistan since 1983. We are seeking Calling Agents in Lahore to support research projects through courteous, accurate telephone interactions.

This office-based role in Lahore emphasizes clear communication, attention to detail, and a commitment to reliable market research outcomes. Fluency in Urdu is essential, with English or other local languages treated as an advantage.

Qualifications

• Clear spoken communication and a courteous, professional telephone manner.
• Active listening and patience while engaging respondents.
• Accurate data entry and careful review of recorded responses.

Responsibilities

• Make outbound calls to respondents and conduct structured interviews using approved questionnaires.
• Explain the purpose of each call and obtain consent where required; follow privacy protocols.
• Record responses accurately and review entries for completeness and consistency.
• Maintain a professional, neutral tone and handle questions respectfully.
• Meet call and data-quality targets; flag issues to the supervisor when needed.
• Attend project briefings and follow updated survey instructions with the research team.

Skills

Clear communication

Active listening

Data entry

Time management

Urdu fluency

Job description

Aftab Associates (AAL) is a marketing research firm serving clients across Pakistan since 1983. The team develops customized and syndicated research to deliver actionable insights into changing consumer needs. We are seeking Calling Agents in Lahore to support research projects through courteous, accurate telephone interactions.

Responsibilities

• Make outbound calls to respondents and conduct structured research interviews using approved questionnaires and scripts.
• Explain the purpose of each call clearly, obtain consent where required, and follow research and privacy protocols.
• Record responses accurately in the designated system and review entries for completeness and consistency.
• Maintain a professional, neutral tone while engaging respondents and handle questions respectfully.
• Meet assigned call and data-quality targets, and promptly flag incomplete records or issues to the supervisor.
• Attend project briefings, follow updates to survey instructions, and coordinate with the research team as needed.

This is an office-based role in Lahore suited to someone with clear communication skills, attention to detail, and an interest in supporting reliable market research.

Job Specification

• Clear spoken communication and a courteous, professional telephone manner.
• Ability to read and follow survey scripts and structured questionnaires accurately without leading respondents.
• Active listening, patience, and confidence speaking with people from varied backgrounds.
• Accurate data entry and careful review of recorded responses for completeness.
• Basic computer skills, including familiarity with forms, spreadsheets, or recording systems.
• Ability to meet volume and quality expectations while maintaining research standards.
• Good time management, reliability, and willingness to follow project instructions and feedback.
• Fluency in Urdu; proficiency in English or other local languages is an advantage.