Call Center Lead & QA Supervisor — Performance Champion

JOBS In ISLAMABAD/ RAWALPINDI - JIR; Punjab; Hybrid; PKR 406,000 - 487,000; Full time

Benefits offered by this job

Performance-based commission

Job summary

JOBS In ISLAMABAD/ RAWALPINDI - JIR is seeking a Call Center Team Lead & QA Supervisor in Faisalabad, Pakistan. The role oversees a six-member team across onsite, hybrid, and remote setups, with a night shift from 7:00 PM to 4:00 AM PKT.

The incumbent will monitor performance, conduct QA audits, and ensure compliance with standards while driving accurate reporting and confidentiality across projects.

Qualifications

• Experience in call center operations or supervising teams.
• Strong integrity, accountability, and confidentiality.
• Excellent communication and reporting skills.
• Proficient in Excel or Google Sheets and basic reporting tools.

Responsibilities

• Monitor daily activities, productivity, attendance, and performance of six team members.
• Review call recordings and conduct quality assurance audits.
• Track KPIs, daily progress, targets, and deliverables.
• Maintain accurate performance reports and records.
• Ensure compliance with company policies and data security.

Skills

Honesty

Integrity

Accountability

Attention to detail

Problem-solving

Communication

Team supervision

Coaching & QA

Tools

Microsoft Excel

Google Sheets

Reporting tools

Job description

JOBS In ISLAMABAD/ RAWALPINDI - JIR is seeking a Call Center Team Lead & QA Supervisor in Faisalabad, Pakistan. The role oversees a six-member team across onsite, hybrid, and remote setups, with a night shift from 7:00 PM to 4:00 AM PKT.

The incumbent will monitor performance, conduct QA audits, and ensure compliance with standards while driving accurate reporting and confidentiality across projects.