QA, Compliance & Training Manager - B2B Call Center

Brickstech; Lahore; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

IPS (Information Process Solutions) Pakistan is seeking a performance-driven QA, Compliance & Sales Training Manager to elevate quality, drive B2B sales effectiveness, and build a high-performance contact center culture. You will own call quality monitoring, sales compliance, agent training, and floor coaching across USA-based campaigns.

The role requires at least 2–3 years in managerial QA or training roles with 4–8+ years in BPO/call centre environments.

Qualifications

• Must have QA and compliance management experience in a USA-based B2B sales campaign.
• Experience designing, delivering, and measuring sales training on a live contact center floor.
• 2–3 years in managerial roles with 4–8+ years in BPO/call centre.
• Exposure to QA audits, scorecards, and SLA reporting.

Responsibilities

• Monitor and audit B2B sales calls for quality and compliance.
• Own KPI dashboards, QA scorecards and SLA reporting.
• Develop and enforce SOPs, scripts and compliance protocols.
• Run calibration sessions and weekly QA reviews.
• Manage QA analysts, trainers and team leads.
• Deliver performance improvement plans based on QA data.

Skills

QA & Compliance

Training management

BPO experience

CRM platforms

Excel dashboards

English proficiency

Tools

Salesforce

HubSpot

QA tools

Job description

IPS (Information Process Solutions) Pakistan is seeking a performance-driven QA, Compliance & Sales Training Manager to elevate quality, drive B2B sales effectiveness, and build a high-performance contact center culture. You will own call quality monitoring, sales compliance, agent training, and floor coaching across USA-based campaigns.

The role requires at least 2–3 years in managerial QA or training roles with 4–8+ years in BPO/call centre environments.