Business Associate (Contract)

easypaisa digital bank; Islamabad; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

easypaisa is seeking a high-potential bilingual English/Chinese product operations professional to drive planning, execution, and delivery of strategic product initiatives across strategy, product, technology, and operations in Pakistan.

The role involves close collaboration with the Chief of Staff, cross-functional teams, and independent ownership of workstreams to support the cashless economy objectives with strong analytical and communication skills.

Qualifications

• Bachelor's degree required; preferred backgrounds in business, finance, economics, computer science, data science, engineering, or related disciplines
• 1-2 years of work experience with product or technology teams in a requirement gathering or business analysis capacity
• Nice to have: study/work/exchange experience in China; fintech, digital payments, internet companies, consulting, product, or project management

Responsibilities

• Support key Offline Payments initiatives, tracking priorities, progress, risks, and dependencies across multiple projects and teams
• Lead end-to-end ownership of assigned product initiatives, from ideation and scoping through development, testing, and launch
• Partner closely with the Chief of Staff to understand strategic priorities and independently drive planning, execution, and follow-through on key initiatives
• Work with business, product, technology, and operations teams to drive cross-functional execution and perform business process gap analysis
• Conduct research on offline payments, merchant acquiring, digital wallets, retail scenarios, and other market players to inform strategic decision-making
• Join merchant visits and user research sessions and translate feedback into structured insights and product recommendations
• Organize and actively participate in bilingual meetings, contributing substantively to discussions and ensuring accurate representation of strategic intent across stakeholder groups
• Define and manage the product roadmap, ensuring priorities are clearly scoped, backlogs are groomed, and delivery is aligned with technical capacity
• Prepare bilingual meeting notes, business analysis, project updates, and management materials in both English and Chinese
• Support ongoing communication and coordination between Chinese and Pakistan teams
• Track progress on key initiatives and deliverables, proactively flagging risks and ensuring timely follow-through with relevant teams
• Generate regular reports and insights to evaluate the success of initiatives and make data-driven recommendations for improvement
• Manage relationships with partners, vendors, and cross-functional departments for the development and implementation of product-related processes and procedures
• Gradually take ownership of selected workstreams and cross-functional projects as capability and familiarity grow
• Shall be responsible to adhere to organizational behavioral standards in all aspects of work conduct

Skills

Bilingual English/Chinese

Analytical thinking

Project coordination

Stakeholder management

Requirements gathering

Education

Bachelor's Degree

Tools

MS Office

Job description

easypaisa is Pakistan’s first digital bank and has advanced Pakistan’s digital finance landscape. Backed by our shareholders, Telenor Group-a leading telecom operator in Asia and the Nordics- and Ant Group-the force behind Alipay, the world’s leading open internet platform, easypaisa deliver secure, convenient financial solutions to millions of Pakistanis.

Position Summary:

easypaisa is accelerating its offline payments business — connecting consumers, merchants, and retail scenarios to drive the digitalization of retail payments and support the growth of a more efficient, inclusive cashless economy in Pakistan.

We are looking for a high-potential individual who is fluent in both Chinese and English, and can partner closely with the Chief of Staff, other product managers, designers, engineers, and stakeholders to drive the planning, execution, and delivery of strategic product initiatives.

This is not a traditional administrative or translation role — the incumbent will be closely involved in real business execution across strategy, product, technology, operations, and cross-functional project management, and is expected to independently own key workstreams and track performance indicators to create optimal outcomes that support the organization's cashless economy objectives.

Duties and Responsibilities:

• Support key Offline Payments initiatives, tracking priorities, progress, risks, and dependencies across multiple projects and teams.
• Lead end-to-end ownership of assigned product initiatives, from ideation and scoping through development, testing, and launch.
• Partner closely with the Chief of Staff to understand strategic priorities and independently drive planning, execution, and follow-through on key initiatives.
• Work with business, product, technology, and operations teams to drive cross-functional execution, and perform business process gap analysis to manage changes to requirements.
• Conduct research on offline payments, merchant acquiring, digital wallets, retail scenarios, and other market players to inform strategic decision-making.
• Join merchant visits and user research sessions and translate feedback into structured insights and product recommendations.
• Organize and actively participate in bilingual meetings, contributing substantively to discussions and ensuring accurate representation of strategic intent across stakeholder groups.
• Define and manage the product roadmap, ensuring priorities are clearly scoped, backlogs are groomed, and delivery is aligned with technical capacity.
• Prepare bilingual meeting notes, business analysis, project updates, and management materials in both English and Chinese.
• Support ongoing communication and coordination between Chinese and Pakistan teams.
• Track progress on key initiatives and deliverables, proactively flagging risks and ensuring timely follow-through with relevant teams.
• Generate regular reports and insights to evaluate the success of initiatives and make data-driven recommendations for improvement.
• Manage relationships with partners, vendors, and cross-functional departments for the development and implementation of product-related processes and procedures.
• Gradually take ownership of selected workstreams and cross-functional projects as capability and familiarity grow.
• Shall be responsible to adhere to organizational behavioral standards in all aspects of work conduct.

Knowledge and Experience

Education: Bachelor's Degree; Preferred backgrounds in business, finance, economics, computer science, data science, engineering, or related disciplines

Experience: 1-2 years of work experience with product or technology teams in a requirement-gathering or business analysis capacity

Nice to have: study, work, or exchange experience in China; experience in fintech, digital payments, internet companies, consulting, product, or project management

• Fluent in English and Chinese (spoken and written), with the ability to participate in professional meetings and prepare written materials in both languages
• Proficient in MS Office (MS Word, Excel, PowerPoint)
• Strong logical thinking, structured problem-solving, and analytical capability Highly proactive, reliable, detail-oriented, and execution-driven
• Ability to think independently and drive initiatives forward with minimal direction
• Able to manage multiple tasks and learn quickly in an ambiguous environment
• Customer-centric approach towards product development and implementation