Branded App Onboarding Specialist

WellnessLiving; Islamabad; On-site; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Gratuity

Transport facility/ Fuel allowance

1-2 weeks vacation/ Paid time off

Job summary

WellnessLiving is seeking an Achieve App Coordinator to guide customers through onboarding of the branded app, coordinating with internal teams for successful development and deployment on Google and Apple stores.

You will be responsible for training customers, resolving issues, and driving improvements while maintaining a proactive, customer-first approach in a fast-paced environment.

Qualifications

• 2+ years in a technical support role with direct customer contact
• Strong verbal and written communication
• Excellent problem-solving abilities
• Outstanding organizational and time-management skills
• Proficiency with Microsoft Office, especially Word/Excel
• Experience with CRM platforms; JIRA/Confluence experience
• B2B support experience is a plus

Responsibilities

• Guide customers through onboarding for the Achieve branded app
• Act as main liaison for customers and internal teams on app development and deployment
• Coordinate app development lifecycle including planning, execution, and reporting
• Perform QA checks with cross-functional teams before launch
• Provide training and support on app functionality and features
• Identify opportunities to improve app functionality and processes
• Troubleshoot technical issues to minimize customer disruption

Skills

Customer service

Communication

Project management

Problem solving

Teamwork

Leadership

Tools

JIRA

Confluence

Job description

WellnessLiving is seeking an Achieve App Coordinator to guide customers through onboarding of the branded app, coordinating with internal teams for successful development and deployment on Google and Apple stores.

You will be responsible for training customers, resolving issues, and driving improvements while maintaining a proactive, customer-first approach in a fast-paced environment.