Branch Sales & Service Executive - Islamabad

Standard Chartered; Islamabad; In loco; PKR 1.800.000 - 3.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Inclusive culture

Fair pay charter

Retirement savings

Medical & life insurance

Flexible working

Descrizione del lavoro

Standard Chartered is seeking a results-driven professional in Islamabad to manage service and sales operations, focusing on client engagement, portfolio growth, and operational compliance. The role emphasizes building strong client relationships, driving revenue, and delivering high standards of service across the assigned portfolio.

The candidate will lead initiatives to acquire new Priority Qualified clients, provide service, cross-sell, and promote digital banking adoption, while maintaining

Competenze

• Excellent communication and interpersonal skills.
• Strong negotiation and persuasive abilities.
• Good problem-solving capabilities.
• Operational excellence and compliance are essential.

Mansioni

• Acquire New to Bank Priority Qualified Clients.
• Provide service to clients from the assigned portfolio (e.g., dormancy removal, service requests).
• Cross-sell products to clients after identifying needs.
• Increase WM penetration by adding New to Wealth clients.
• Migrate clients to digital channels for regular banking transactions.
• Consume and convert assigned leads.
• Maintain client contact per prescribed guidelines.
• Implement client journey interventions for Priority clients.

Conoscenze

Communication

Negotiation

Persuasion

Problem solving

Interpersonal skills

Operational excellence

Compliance

Descrizione del lavoro

Job Summary

This role will be responsible for managing service and sales operations, including client engagement, portfolio and revenue growth, service excellence, and operational compliance. The ideal candidate will focus on building strong client relationships, driving business growth, and ensuring high standards of service and operational efficiency.

Key Responsibilities

• Acquire New to Bank Priority Qualified Clients
• Provide service to the clients from the assigned portfolio such as dormancy removal, service requests etc
• Cross-sell products to the clients post clients need identification
• Increase WM Penetration in the assigned portfolio by adding New to Wealth Clients
• Migrate clients to digital channels for regular banking transactions
• Consume and convert the assigned leads
• Maintain Client Contact as per prescribed contact guidelines
• Implement Client Journey interventions for Priority

Skills and Experience

• Good communication and interpersonal skills
• Strong negotiation and persuasion abilitiesProblem-solving capabilities
• Operational excellence and compliance

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.