Branch Operations Manager — Logistics & Delivery

Taraki; Narowal; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

PostEx in Narowal is seeking a Branch Manager to oversee daily branch operations, ensure smooth shipment handling, and meet delivery and operational targets. The role requires strong leadership and hands-on management of staff and riders in a busy logistics environment.

You will monitor KPIs, coordinate with other departments, and ensure adherence to SOPs and policies while driving customer satisfaction and efficiency.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3-5 years of experience in logistics or operations.
• Strong leadership and team management skills.
• Good communication and problem-solving abilities.
• Proficiency in MS Office and reporting.
• Ability to work under pressure and meet operational targets.

Responsibilities

• Oversee daily branch operations including shipment receiving, sorting, dispatch, and delivery.
• Supervise branch staff and delivery riders.
• Monitor delivery performance and ensure timely deliveries.
• Oversee COD collection, reconciliation, and debriefing.
• Resolve operational issues and customer complaints.
• Ensure compliance with SOPs and policies.
• Monitor branch KPIs and prepare operational reports.
• Coordinate with other departments to ensure smooth operations.

Skills

Leadership

Team management

MS Office

Reporting

Communication

Problem solving

Education

Bachelor's degree in Business Administration

Tools

MS Office

Reporting tools

Job description

PostEx in Narowal is seeking a Branch Manager to oversee daily branch operations, ensure smooth shipment handling, and meet delivery and operational targets. The role requires strong leadership and hands-on management of staff and riders in a busy logistics environment.

You will monitor KPIs, coordinate with other departments, and ensure adherence to SOPs and policies while driving customer satisfaction and efficiency.