Branch Operations Lead — Banking Services Expert

Mobilink Microfinance Bank Ltd; Mirpur; On-site; PKR 2,000,000 - 2,800,000; Full time

Benefits offered by this job

Positive workplace environment

Opportunity for transformative change

Teamwork and collaboration

Job summary

A leading microfinance institution is seeking a Banking Services Manager in Mirpur to oversee branch operations and ensure adherence to banking policies. Responsibilities include managing staff, handling customer complaints, and coordinating with various departments to provide excellent banking services. The ideal candidate will have a Bachelor’s degree in marketing or commerce, with a minimum of 5 years of relevant experience.

Qualifications

• Minimum of 5 years of relevant work experience.
• Excellent leadership and interpersonal skills.
• Proficient in banking operations and customer service.

Responsibilities

• Oversee branch operations and staff.
• Ensure adherence to bank policies and regulations.
• Manage customer complaints and ensure satisfaction.
• Coordinate with internal departments for smooth operations.
• Supervise and balance financial transactions in a timely manner.

Skills

Leadership

Customer service

Operations management

Financial transactions

HR management

Education

Bachelor’s degree in marketing or commerce

MBA (preferable)

Job description

A leading microfinance institution is seeking a Banking Services Manager in Mirpur to oversee branch operations and ensure adherence to banking policies. Responsibilities include managing staff, handling customer complaints, and coordinating with various departments to provide excellent banking services. The ideal candidate will have a Bachelor’s degree in marketing or commerce, with a minimum of 5 years of relevant experience.