Branch Growth & Client Experience Lead

Standard Chartered; Karachi Division; Hybrid; PKR 1,200,000 - 3,000,000; Full time

Benefits offered by this job

Competitive salary

Retirement savings

Medical & life insurance

Flexible working

Wellbeing platform

Learning & development

Inclusive culture

Job summary

Standard Chartered in Karachi seeks a client-focused professional to manage service and sales operations, driving client engagement and revenue growth while ensuring high standards of service and regulatory compliance.

The role emphasizes building strong relationships, identifying client needs, cross-selling banking products, and guiding clients toward digital banking channels to improve efficiency and satisfaction.

Qualifications

• Strong verbal and written communication skills essential for client engagement and cross-functional collaboration.
• Ability to negotiate effectively and persuade clients to adopt suitable banking solutions.
• Analytical problem-solving with attention to process improvements and risk/compliance.
• Experience in delivering service excellence and operational efficiency in a banking environment.

Responsibilities

• Acquire New to Bank Priority Qualified Clients
• Provide service to clients from the assigned portfolio (e.g., dormancy removal, service requests)
• Cross-sell products to clients based on identified needs
• Increase Wealth Management penetration by onboarding New to Wealth Clients
• Migrate clients to digital channels for regular banking transactions
• Process and convert assigned leads
• Maintain client contact per prescribed guidelines
• Implement client journey interventions for Priority segments

Skills

Good communication

Interpersonal skills

Negotiation

Problem-solving

Operational excellence

Compliance

Job description

Standard Chartered in Karachi seeks a client-focused professional to manage service and sales operations, driving client engagement and revenue growth while ensuring high standards of service and regulatory compliance.

The role emphasizes building strong relationships, identifying client needs, cross-selling banking products, and guiding clients toward digital banking channels to improve efficiency and satisfaction.