BPO Trainer - Elevate Agent Performance (Night Shift)

Amigos BPO; Rawalpindi Cantonment; On-site; PKR 669,600 - 1,004,400; Full time

Benefits offered by this job

Attractive Salary Package

Quarterly Performance Bonuses

In-house Meals

Health Insurance (Self & Spouse)

Professional Growth Opportunities

Dynamic & Growth-Focused Environment

Job summary

Amigos BPO is looking for a proactive BPO Trainer with a minimum of 2 years of experience in training within Rawalpindi/Islamabad call centers. This role entails improving agent performance and onboarding efficiency through dynamic training programs.

Key responsibilities include conducting product, sales, and compliance training sessions, along with providing performance coaching. The position offers an attractive salary package, quarterly bonuses, and health insurance.

Qualifications

• Minimum 2 years experience as a Trainer or 3+ years as a top-performing agent.
• Strong knowledge in US-based voice campaigns such as Medicare, Final Expense, ACA, DME.
• Excellent English communication, presentation, and interpersonal skills.

Responsibilities

• Conduct training programs for agents in various domains.
• Improve performance metrics and onboarding efficiency.
• Develop effective training modules for continuous improvement.

Skills

BPO Training Experience

Sales Training

Leadership and Motivation

Excellent English Communication

Medicare Knowledge

Job description

Amigos BPO is looking for a proactive BPO Trainer with a minimum of 2 years of experience in training within Rawalpindi/Islamabad call centers. This role entails improving agent performance and onboarding efficiency through dynamic training programs.

Key responsibilities include conducting product, sales, and compliance training sessions, along with providing performance coaching. The position offers an attractive salary package, quarterly bonuses, and health insurance.