BPO Operation Executive

Deline Media; Lahore; On-site; PKR 446,400 - 669,600; Full time

Benefits offered by this job

On Job Training

Fuel Allowance

Transportation (For Females Only)

Medical

Provident Fund

Holiday Allowance

Paid holidays

EOBI

Job summary

A leading BPO provider in Lahore is looking for dynamic individuals to join their Medical Billing Team. Responsibilities include collecting on delinquent accounts, resubmitting charges, and appealing outstanding insurance denials. Candidates should have strong communication and writing skills, be familiar with EMR/EHR systems, and possess at least one year experience in customer support. The role offers benefits like on-job training, fuel allowance, and a competitive salary, with a supportive management team.

Qualifications

• Minimum 1 year experience in a customer support role.
• Adaptability and flexibility in a fast-paced environment.
• Age requirement 20-35 years.

Responsibilities

• Collect and work on delinquent accounts and aging receivables.
• Resubmit charges with supporting documentation as necessary.
• Appeal outstanding denials issued by insurance carriers.
• Retrieve explanation of benefits from payer portals to reconcile deposits.
• Communicate trends regarding account denials.

Skills

Strong communication skills

Writing skills

Active listening

Familiarity with EMR/EHR systems

Computer literacy

Attention to detail

Ability to multi-task

Time management

Education

University/college degree or equivalent diploma

Job description

Job Description:

Deline Media is a leading BPO provider in Lahore with our off‑shore office based in New York, USA. We provide Customer Service & Operational Support to clients in the US working in various domains. We are looking for dynamic individuals to join our Medical Billing Team. Below are the details.

Responsibilities:

• Collect on delinquent accounts and aggressively work the aging receivables for both patient and insurance balances
• Resubmit charges for reprocessing, i.e., provide supporting documentation for medical necessity and/or take corrective action for resubmission
• Appeal outstanding denials issued by the insurance carrier
• Retrieve explanation of benefits from payer portals to reconcile deposits and post both payer and patient payments expeditiously
• Proactively communicate identified denial trends
• Responsible for charge and payment entry within Electronic Health Records.
• Coordinates and clarifies with providers, when necessary, on information that seems incomplete or is lacking for proper account/ claim adjudication
• Responsible for correcting, completing, and processing claims.
• Perform follow‑up with insurance companies on unpaid insurance accounts identified through aging reports
• Managing communication and coordination with internal departments.
• Handling all channels efficiently (Calls, Emails, Chats & Faxes).
• Maintain the protocols and documentation of each performed task.
• Performs miscellaneous job‑related duties as assigned.

Requirements:

• Strong communication skills, writing skills along with active listening.
• Familiarity with EMR/EHR systems and practice.
• Ability to multi‑task, set priorities and manage time effectively.
• Computer literacy.
• Previous experience in a customer support role or documentation specialist (Minimum 1 year).
• University/college degree or equivalent diploma.
• Adaptability and flexibility.
• Attention to detail & Pressure handling.
• Age requirement 20-35 Years

Why Join Us?

• Get a chance to contribute and get recognition from Day 1.
• Work 5 days a week (Enjoy work‑life balance).
• Modern work environment.
• A friendly, Supportive, Professional and achievement‑oriented management team.
• Competitive Salary and Benefits, professionally run HR team.
• An opportunity to learn new things every day.

Perks & Benefits:

• On Job Training
• Fuel Allowance
• Transportation (For Females Only)
• Medical
• Provident Fund
• Holiday Allowance
• Paid holidays
• EOBI