Job Title:Billing Specialist
Timings:8 AM-5 PM EST (Onsite)
Location: Lahore/Islamabad
Job Overview
The BillingSpecialist is responsible for accurately preparing and processing invoices forclients based on contractual agreements. This role involves ensuring timely billing,resolving billing discrepancies, maintaining billing records and agreements, and providing support to internal and external clients. The Billing Specialist plays a critical role inensuring accurate and efficient billing processes.
Responsibilities
- Reviewing contracts: Review contractual agreements to understand the billingterms, payment schedules, and invoicing requirements.
- Creating and sending invoices: Create and send invoices to customers according tothe billing terms outlined in the contractual agreements.
- Ensure that the invoicesare accurate, timely, and comply with accounting standards and regulations. Theseinvoices may also expand to ancillary charges that are outside the scope of the
signed contract. (i.e., work done on a T&M basis or Hardware/Software resales)
- Managing billing schedules: Manage billing schedules for contractual agreements,ensuring that invoices are sent on time and that payments are received according tothe payment schedules outlined in the contracts.
- Resolving billing discrepancies: Resolve billing discrepancies or disputes withcustomers, working with internal teams and external stakeholders to resolve issuesand ensure that payments are received on time.
- Updating billing records: Maintain accurate billing records for contractualagreements, including invoices, payments received, and any changes to the billingterms or schedules.
- Supporting financial reporting: Assist in financial reporting activities, includingpreparing reports and analyses related to contractual billing and revenuerecognition.
- Maintain accurate and real-time timesheets.
- Receive mentoring and feedback from peers and others.
- Where appropriate, escalated complicated issues to a more senior resource or otherappropriate teams.
- Maintain documentation, processes, and standards through the changemanagement processes.
- Maintain an in-depth knowledge of the products and services that are offered.
Qualifications
- Contract billing involves handling various details, such ascontract terms, pricing, and payment schedules.
- Strong numerical skills are essential for performing calculations,reconciling accounts, and managing financial data accurately.
- Proficiency in basicmath and familiarity with accounting principles are beneficial.
- Need to analyze and interpret complex contractual terms andconditions, ensuring that billing accurately reflects the agreed-upon terms.
- Proficiency in using billing software and systems isimportant for efficiently generating invoices, tracking payments, and managingcustomer accounts. Familiarity with popular accounting software and billingplatforms is advantageous.
- Effective communication is essential when interacting withclients, internal teams, and stakeholders.
- Strong organizational skills and the ability toprioritize tasks help in managing workload effectively and meeting deadlines.
- Should be skilled in problem-solving, using critical thinking toidentify root causes, propose solutions, and prevent future issues.
- Familiarity with contract terminology, billing terms,and pricing structures is important for accurate invoicing.
- Strong customer service skills, including empathy,
Professionalism and effective communication contribute to positive clientexperiences and satisfaction.