Bilingual Swedish/English Customer Success Specialist Remote

DigitalTolk; Karachi Division; Remote; PKR 9,834,000 - 15,454,000; Full time

Benefits offered by this job

Incentive Bonus

Leaves

Medical

Job summary

DigitalTolk is seeking a Customer Service Representative to support Swedish-speaking clients via email, phone, and chat from a remote setup. You will handle inquiries, escalations, translation document requests, and coordinate with translation suppliers to ensure timely, quality service.

The role requires fluent Swedish and English, experience with CRM systems, and a proactive approach to improving service processes in a remote environment.

Qualifications

• Fluent in Swedish and English with strong written and verbal communication.
• Experience in customer support, issue resolution and service optimization.
• Comfortable working in a fast-paced, remote environment with reliable equipment and stable internet.

Responsibilities

• Provide high-quality customer support to Swedish-speaking clients via email, phone, and chat.
• Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.
• Handle translation document requests from customers, ensuring timely processing and quality assurance.
• Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.
• Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards.
• Follow up on ongoing translation projects, addressing any delays or quality concerns.
• Maintain accurate customer records and documentation in CRM systems.
• Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).
• Identify process improvement opportunities to enhance service efficiency and customer satisfaction.
• Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.
• Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.
• Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.

Skills

Swedish fluency

English fluency

Customer support

CRM familiarity

Tools

CRM Systems (Salesforce/Zendesk)

Job description

DigitalTolk is seeking a Customer Service Representative to support Swedish-speaking clients via email, phone, and chat from a remote setup. You will handle inquiries, escalations, translation document requests, and coordinate with translation suppliers to ensure timely, quality service.

The role requires fluent Swedish and English, experience with CRM systems, and a proactive approach to improving service processes in a remote environment.